Automotive Service Manager- Ferman Chrysler Jeep Dodge Ram of Wesley Chapel

About the Position:Ferman Chrysler Jeep Dodge Ram of Wesley Chapel, a trusted and high-performing dealership, is looking for an Automotive Service Manager to lead our dynamic service department. This is a critical leadership role for someone who thrives in a fast-paced dealership environment and has extensive knowledge of service operations, customer satisfaction, and team management.Key Responsibilities:Oversee the daily operations of the service department, ensuring efficiency, profitability, and excellent customer serviceLead, coach, and support service advisors, technicians, and support staffMaintain compliance with all warranty and service proceduresMaximize departmental performance by tracking KPIs, labor hours, and CSI scoresEnsure smooth coordination with Parts and Sales departmentsDevelop and implement customer retention strategies and service promotionsMaintain a clean, safe, and productive work environmentRequirements:5+ years of experience as a Service Manager in a high-volume dealershipProven leadership and team-building skillsDeep understanding of warranty guidelines, systems, and service proceduresStrong customer service and conflict-resolution abilitiesFamiliarity with DMS softwareASE and/or certifications preferredFerman Core ValuesMaintain Ferman Standard of Ethics at all times.Embrace a Winning Team Spirit...Be Positive...Lead by Example.Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You".What We OfferCompetitive salary and bonus structureComprehensive benefits package including medical, dental, vision, and 401(k)Employee vehicle purchase and service discountsOngoing training and professional developmentA team-focused, performance-driven environment with strong leadership supportFerman Motor Car CompanyBMW | Buick | Chevrolet | Chrysler | Dodge | Ford | GMC | JeepMazda | MINI | RAM | Volvo CarsTampa | Brandon | Clearwater | Lutz | New Port Richey | Palm Harbor | Tarpon SpringsEqual Opportunity Employer