Application Developer

💼 Position: ServiceNow Platform Lead📍 Location: Raritan, New Jersey, USA (Onsite)🕒 Experience: [10-35 Years]📣Job Type: Full-timeRole OverviewWe are looking for an experienced ServiceNow Platform Lead with strong technical expertise and leadership capabilities to manage end-to-end ServiceNow operations, drive platform enhancements, and guide clients with best-practice solutions. This role requires ownership of escalations, stakeholder management, and delivery excellence across global teams.Key ResponsibilitiesLead and manage ServiceNow platform operations and delivery initiativesHandle critical escalations, participate in governance calls, and drive resolution with a solution-oriented approachProvide strategic consulting to clients on roadmaps, best practices, and new requirementsManage distributed teams across geographies and time zonesOversee implementation, administration, configuration, and development of ServiceNow modulesDrive custom development involving scripting, workflows, and platform customizationDesign and develop core applications: Incident, Problem, Change, Service Catalog, and WorkflowsImplement automation and orchestration solutionsIntegrate ServiceNow with external systems using REST/SOAP APIs and web technologiesEnsure Agile delivery using Scrum methodologiesRequired Skills & Experience15+ years total IT experience with 10+ years in ServiceNowStrong hands-on experience in:ServiceNow development & scripting (JavaScript, AngularJS)Platform configuration, customization, and deploymentExpertise in:ITSM modules (Incident, Problem, Change, Catalog)Integration technologies (REST/SOAP, XML, JSON, HTTP)Proven experience in team leadership and stakeholder communicationStrong exposure to Agile/Scrum delivery modelsExcellent problem-solving and escalation handling skillsFlexibility to work in rotational/night shiftsPreferred QualificationsKnowledge of ITIL and CMDB/Configuration ManagementExperience with:Scoped applications, Virtual Agent, Performance AnalyticsATF, Predictive Intelligence, Agent Workspace, Mobile appsUnderstanding of networking fundamentals (TCP/IP, ports, firewalls)Strong presentation and communication skillsExperience in:Business rules, UI policies/actions, ACLs, workflows, catalog itemsServiceNow Certifications (Mandatory): CSA / CISGood to have: ITIL / CAD / CTADisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigCompensation and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.