Engineer / Senior Engineer

Role Level: Engineer / Senior EngineerExperience: 4–6 yearsLocation: Denver, CO, OnsiteLong term ContractUSC/GC/H4/L2/ H1b TransferClient- Daton/Dish NetworkBill Rate - $58Role Purpose· Provides hands-on IT Operations support by resolving incidents, executing tasks, and maintaining platform stability· Ensures services are operated reliably in accordance with defined SOPs and operational processesKey Responsibilities· Resolve L2/L3 incidents across AWS, databases, and third-party integrations· Respond to monitoring alerts and validate overall system health· Execute BAU and planned operational tasks as per approved SOPs· Support problem management activities, including RCA and preventive actions· Execute and validate automated runbooks and operational scripts· Maintain and update SOPs, runbooks, and the Knowledge Base (KEDB)· Support vendor escalations with Likewize, ePay, and other partners· Participate in change execution and post-change validation activitiesRequired Skills & Experience· 4–6 years of experience in IT Operations or Production Support· Working knowledge of AWS environments, including Lambda and monitoring· Practical understanding of MongoDB and SQL databases· Experience with Dynatrace, CloudWatch, or similar monitoring tools· Hands-on experience with ServiceNow incident and task workflows· Basic scripting or automation exposure· Strong troubleshooting, documentation, and operational discipline