Senior Enterprise Account Manager
Role OverviewAs an Enterprise Account Manager at Botrista, you are the strategic growth engine for our most significant corporate partners. This is an expansion role focused on a dedicated portfolio of large-scale restaurant groups. Your mission is to move partners from successful pilots to full brand rollouts while relentlessly driving same-store volume.You will sit at the intersection of Strategy, Operations, and Culinary Innovation, ensuring that Botrista isn't just a piece of equipment in the kitchen, but a core driver of our partners' top-line revenue.Key ResponsibilitiesLocation Expansion: Identify and execute the roadmap for scaling Botrista across a partner's entire regional or national footprintVolume Optimization ("Cups Sold"): Partner with corporate culinary and marketing teams to optimize menu placement, LTO (Limited Time Offer) strategies, and pricing to maximize daily dispense volumeStrategic Business Reviews: Lead high-level QBRs that go beyond "support tickets" to focus on ROI, throughput data, and beverage category growth. These meetings can be in person, travel is requiredOperational Consulting: Deep-dive into restaurant-level data to identify underperforming locations and consult with franchisees/operators on best practices to drive adoptionMarketing Expert: Coordinate local activations to help promote and drive same store sales at a single partner location. Collaborate with our Marketing department to boost awareness with a large franchisee group while simultaneously innovating an Enterprise menu change for a national chain of restaurantsMenu Strategy: Leverage critical brand insights to curate menu programs through understanding the brand identity of each client, identifying menu and execution gaps and leaning in to relevant trends, profiles, and brand guidelinesExecutive Relationship Building: Maintain "sticky" relationships across the C-Suite, Operations, and Marketing departments within large-scale restaurant organizationsCross-Functional Alignment: Work closely with the Implementation and Supply Chain teams to ensure seamless multi-unit rollouts once expansion is triggeredKey Performance Indicators (KPIs)Net Revenue Retention: Growth of the existing account baseLocation Growth: Successful activation of new sites within existing corporate groupsSame-Store Volume Growth: Increasing the average "Cups Sold" per machine, per dayRequirementsQualificationsExperience: 5-7+ years in Enterprise Account Management or Strategic Success, specifically within Restaurant Tech, Hospitality, or Food & BeverageThe "Operator" Lens: You understand the friction points of a busy commercial kitchen and can speak fluently about operations to corporate and location contacts. Analytical Prowess: Ability to translate complex dispense data into actionable business cases for corporate stakeholdersInfluence without Authority: Proven track record of convincing corporate leaders to expand a program based on data and pilot successProject Leadership: Experience managing the complexity of 50+ site rollouts simultaneouslyTravel: This role requires travel to brand corporate offices and locations in the field. BenefitsFully company-paid Medical and 99% company-paid Dental and Vision Insurance15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401KSalary Band: $[115-130]K base