Billing Coordinator

Job Title: Billing CoordinatorDuration: 4-Month Contract (with possible extensions)Rate: $20 – $25/hr (W2) + 401k 4% MatchWork Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position.Position Overview We are seeking a detail-oriented Billing Coordinator to support billing exception processing, customer account adjustments, and billing accuracy within a utility operations environment. This role supports the Meter-to-Cash process by reviewing billing exception memos, performing account adjustments, and ensuring compliance with tariff regulations across multiple operating states.The ideal candidate has strong attention to detail, experience with back-office accounting or billing operations, and the ability to work efficiently within deadlines while collaborating across customer service and operational teams.Required Qualifications High School Diploma or GED from an accredited institutionSolid working knowledge of Microsoft Excel, Microsoft Word, and Lotus NotesStrong verbal and written communication skillsKnowledge of back-office customer accounting processesExperience working in a team-oriented environmentStrong planning and organizational skillsAbility to manage multiple tasks and priorities simultaneouslyDemonstrated ability to deliver results while working within time constraintsPreferred Qualifications Advanced knowledge of billing regulations and commission rules across multiple statesExperience with billing exception processingExperience handling billing adjustments and correctionsStrong customer service experienceExperience working with customer information systemsUnderstanding of utility operations including Meter-to-Cash processes, call centers, and logisticsExperience with Gas Measurement Billing (GMB) for processing charts and volumes for commercial and industrial customersKey Responsibilities Billing OperationsReview and complete billing exception process memos accurately and within required timelines.Ensure billing is issued accurately to customers in accordance with tariff regulations across supported states.Monitor deferred (non-billing) accounts and take corrective actions to ensure completion within tariff timelines.Account Adjustments & Exception HandlingPerform billing adjustments for non-registering meters and fast meters according to tariff guidelines.Conduct account corrections and billing reconciliations when discrepancies occur.Provide explanations of billing adjustments to customers and assist call center representatives with billing inquiries.Process Monitoring & PerformanceMonitor assigned workloads and ensure all tasks are completed within service level timelines.Support the Billing Exception Team in meeting daily and monthly service level metrics.Identify process improvement opportunities and recommend enhancements to improve operational efficiency.Collaboration & SupportWork cross-functionally with call centers, operations teams, and other Meter-to-Cash functions.Participate in cross-training initiatives to support other operational areas when required.Maintain a strong customer-focused approach while supporting internal and external stakeholders.Core Competencies AdaptabilityPlanning & OrganizationTeam CollaborationInitiative & Decision MakingFollow-Up & AccountabilityStrong Interpersonal SkillsCommitment to an Inclusive Work Environment