Front Desk Assistant

***Eligible applicants must be available between 3-8 pm during the week*** ***This is a year-round position, so DO NOT apply if you are only available during the summer months*** ***The starting pay rate is Minimum Wage** Job Type: Part-time Salary: $18.07 per hour Kumon, the world's largest supplemental educational program, seeks energetic part-time assistants for the San Francisco Sunset location for Front Desk positions. Assistants should respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding appointment, information about Kumon and other guest concerns. Responsibilities: Greets and completes established check-in procedures for students on a daily basis in order to ensure guest are satisfied and in the classroom as expediently as possible. Regularly calculates change for Clients using proper cash handling methods and established procedures in order to present the customer with timely and precise tuition amounts due Courteously answers inquiries, both in person and by telephone, by accurately communicating tuition rates and information about Kumon Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Controls cash transactions at the front desk and maintains complete responsibility for personal bank. Maintains a friendly, cheerful and courteous demeanor at all times. Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an assistant to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques. Must be able to operate computer, calculator and telephone, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of the Kumon Center to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.