Medical Office Rep

Medical Office RepInspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.The posted compensation range of $24.00 - $25.50 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.As a Medical Office Representative at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you'll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare. Some of your daily activities will include:Collecting and updating demographics and insurance informationVerification of health plan eligibilityTaking complete and accurate messagesScheduling mutually acceptable appointment times utilizing an electronic practice management systemPerforming other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelinesPROVIDES EXCELLENT CUSTOMER SERVICE :Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.Consistently makes eye contact and smiles.Demonstrates active listening with positive can do attitude.Consistently respectful, concerned, and shows empathy.Uses scripted greeting. "Thank you for choosing _________ this is (your name) how can I help you"Job RequirementsRequiredHigh School Graduate General Studies, upon hire orHigh School GED General Studies, upon hire andNone, upon hirePreferredLess than 1 year Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; orLess than 1 year or 6 monthsexperience as a Phone Receptionist orHealth Information Associate withinDIgnity Health Medical Foundation., upon hire andExperience with multi-line phones/ACD phones preferred., upon hire***This position is represented by SEIU United Healthcare WorkerDignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group Sierra Nevada, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with four locations in Grass Valley, California. Along with our local affiliated Dignity Health hospital (Sierra Nevada Memorial Hospital), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, otolaryngology (ENT), hematology/oncology, cardiology, general surgery, urgent care, and women's health.One Community. One Mission. One CaliforniaTotal RewardsDepending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total RewardsUnless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.