Medicare Document Coordinator

Medicare Documents CoordinatorThe Medicare Documents Coordinator is responsible for managing Medicare documents received via fax, email, mailed correspondence, following THP policies and procedures. Required: Minimum High School Diploma. Strong knowledge of software programs. High level of time management. High level of attention to detail. High level of organizational skills. Work efficiently in fast paced environment. Desired: Experience with Medicare call center documents ques and fax ques. Proficient typing skills. Able to work independently previous call center experience. Responsibilities: Responsible for working all Medicare fax management ques and directing to correct department for resolutions. Responsible for working all general correspondence ques and directing to correct department for resolutions. Responsible for all incoming emails, providing timely and professional response to member or providers with appropriate resolutions. Documenting and tracking of Medicare correspondence/faxes and emails responses and follow up of resolutions. Adheres to operational policies and procedure guidelines related to timeliness. Responsible for filing all documents in the document repository. Work scanning. Back up to call centers when time allows and returning after hour voicemails. Equal Opportunity Employer The Health Plan is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Health Plan strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. The Health Plan employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. 8:00am-5:00pm 40