Overhead Crane Service Technician

Job Description Job Description Are you an experienced Tech looking for a new opportunity? We are a growing company with a growing team, so if you're looking for a company that values its employees and offers competitive pay and benefits, then Mazzella might be the right place for you! Position Summary The Crane Service Technician is a front-line employee with direct customer contact. In addition to technical skills, people skills are vital for effective customer relationship management and decision making. Job Duties Troubleshoot and repair customer cranes and crane systems and other lifting components as directed Install various types of cranes, hoists, components, and parts Modernize or upgrade various types of cranes, hoists, components, and parts Load test and /or perform non-destructive testing various types of cranes, hoists, components, and parts Sets up, operates, and maintains all service equipment Responsible for working safely and in accordance with customer, company, and OSHA requirements Communicate findings to the customer and gives a clear understanding of the day's work accomplished before leaving the jobsite; obtain written confirmation (signature) of critical findings from the customer before leaving the jobsite Review, interpret, and understand various crane type codes and inspection criteria Inspect hoists, cranes, crane systems, chain falls, pullers, slings, and below-the-hook devices Record the results of inspections neatly and accurately so that repair criteria is clearly evident Complete daily paperwork accurately including time entry, service reports, inspection reports, and sales lead generation in Service Pro Complete or assist with special projects as requested Assist Service Writers understanding completed inspection reports and service tickets to formulate quotes Keep training assignments current Demonstrated mechanical aptitude Perform other duties as assigned Education A high school diploma or GED required; vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred Experience & Skills Minimum 2 years of experience in a maintenance organization Must have strong mechanical background and be able to quickly diagnose crane-related problems and accurately propose effective remedies Proficient knowledge of electrical theory for power and controls associated within the crane industry Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy Excellent communication skills to build customer relationships Ability to multi-task and set priorities; highly organized Valid driver's license in good standing that meets company requirements Flexible work schedule to meet customer's scheduling requirements; unexpected working hours are a common occurrence Must be able to lift/pull up to 75 lbs Must successfully complete a criminal background check, physical, drug screen and E-verify The Mazzella Way Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Why Team Members join Mazzella Team-oriented environment A real Work life/ Home life balance Growth and Development Opportunities including a Lifelong Learning Career Path Humble, Hungry, Smart Culture Market Competitive Salaries Free Virtual Doctor visits with $0 copay (Teledoc) Tuition Reimbursement Mazzella Core Values Safe-personal commitment to all stakeholder's well-being; purposeful control of risk Lifelong Learner – routinely acquire new skills and capabilities that bring value Humble – lack excessive ego or concerns about status; emphasize the Team over self Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed Smart – common sense about people, good judgement, and intuition around their impact on group dynamic EOE/Drug Free Workplace Company Description Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more. Company Description Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.