Supervisor - TPL Sales & Operations
About GLOVIS America Inc.GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.SummaryThe Supervisor - TPL Sales & Operations position is responsible for leading the Sales Operations function within the TPL (Third-Party Logistics) business unit. This role ensures alignment between Sales, Operations, Finance, and Corporate teams to drive revenue growth, margin control, and operational stability. The Supervisor oversees contract management, pricing control, settlement governance, and KPI performance while supporting strategic key accounts. ResponsibilitiesSales & Revenue GovernanceSupport Sales team in RFQ/RFP response, pricing validation, and margin structure reviewValidate AR/AP structure, GP% targets, and cost assumptions before submissionMonitor monthly revenue, cost, and gross profit performance by accountIdentify risk accounts and propose corrective action plan Contract & Compliance ManagementReview customer contracts, simplified contracts, and internal approval processes (Red Folder, etc.)Ensure pricing and scope alignment between Sales agreement and operational executionMaintain contract database and renewal schedule controlKey Account Operational OversightEnsure compliance with internal accounting and audit standardsProcess Optimization & System AlignmentStandardize Sales-to-Operation handover processImprove SOP for pricing approval, cost updates, and exception handlingCollaborate with IT/System team for S-ERP, LOTS, or related tools improvementTeam LeadershipSupervise Sales Ops team members (work allocation, KPI, coaching)Develop performance metrics and conduct regular evaluationsOversee high-volume / high-risk accounts to ensure service stabilityCoordinate issue resolution across Operations, W&D, and FinanceEscalate critical risks to management with structured reportingSettlement & Financial ControlMonitor billing accuracy and settlement cycle timeOversee dispute management and credit exposureSupport training and onboarding of new hiresOther duties as assignedCompensation Range$69,000 - $78,000 per year (Subject to Compensation Study Upon Candidate Selection)Benefits of working at GLOVIS America Inc.Medical InsuranceVision InsuranceDental InsuranceHealth Care & Dependent Care Flexible Spending Accounts (FSA)Basic Life and AD&D as well as Short-Term & Long-Term DisabilityPaid Vacation, Holidays, and Sick leaveHospital and Critical Illness InsuranceWellness Program and Gym Reimbursement*401(k) with Generous MatchingReferral Bonuses*Auto Allowance*Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*Discretionary Bonuses*Tuition Reimbursement**Benefits may vary by location. All benefits pursuant to Company policySkills & QualificationsGeneral understanding of Supply Chain Management and the logistics industry RequiredAbility to establish business plan and proceed new business developments/projects RequiredProficient with PC's RequiredIntermediate MS Excel, Power Point, Word and database management RequiredUnderstanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements RequiredExcellent written and verbal communication skills in both English and Korean required due to extremely high volume of communication with customers/vendors in Korea PreferredEducation & ExperienceBachelors Degree Required5 - 8 Years of direct experience in Supply Chain Management, Freight Forwarding, Logistics Required1 - 3 years of supervisory experience Required6 - 9 Years of direct experience in Supply Chain Management, Freight Forwarding, and Logistics Preferred4 - 7 years of supervisory experience PreferredGlovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.Physical RequirementsAbility to sit in front of a desk and/or in front of the computer for long periodsRepetitive use of hand/grasping product, writing, and typingLift up to 20lbsCarry up to 20lbsStand/walkPossibility of domestic travel - 10%Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Typical office environment with low-level noise exposureThis position is located in the Duluth, GA officeCommunication with employees and field partners will be primarily conducted via phone and email.The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.