Supply Sales Specialist

Customer Service Representative – Medical Device ManufacturingQUICK FACTSLocation: San Diego, CA - RemotePay range: $20/hr or $22/hr depending on locationDuration: Contract through end of 2026, potential to convert to permanentShift: Monday through Friday (8) hour shift, with start times between 5am – 8:45am PTEXPERIENCE/EDUCATION YOU WILL NEEDMinimum Requirements:Minimum 1 year experience in a phone-based customer service roleHigh School Diploma or GED equivalentFamiliarity with checking health insurance benefits is helpfulExcellent customer service skills with the ability to process orders efficiently and effectivelyExcellent written and verbal communication skillsExperience with de-escalating customersProficient with MS Office suite (Word, Excel, Outlook) and InternetMAIN DUTIES OF THE JOBResponsible for processing timely customer orders by receiving inbound calls to initiate supply reorders and provide customer serviceProcesses all aspects of the order process for customers by:Verifying insurance benefitsCollecting and updating patient and insurance informationDocumenting customer requests accurately and efficientlyAnticipating problems and initiating actions to ensure customers’ orders are processed and shipped efficientlyProactively communicating backorders/delivery dates to the customer and processing customer orders to completionThe company is an equal opportunity employer committed to providing employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age or disability, or any other class protected by Federal, State or local laws.