Lead Consultant - Service Desk

With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters.Job Description - Lead Consultant - Service Desk (ITO100893)Qualifications we seek in you!Minimum QualificationsBachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.Strong domain knowledge and technical orientation.Knowledge of OS, MDM and Office Issues.Preferred Qualifications/ SkillsCustomer Service and Problem-Solving attitude.Good communications skills in English.Should be able to deliver on tight timelines.Why join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.The approximate annual base compensation range for this position is [$80.000 to $100,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.Work-from-Anywhere Roles – Los Angeles California-based candidates are not eligible for this role. Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – Los Angeles, California based candidates are not eligible for this role. Dallas metro area candidates are eligible for this role only.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.J-18808-Ljbffr