Information Systems Help Desk

ResponsibilitiesArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Information Systems Help Desk , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.You WillAnswers Help Desk phones, emails and monitor Help Desk queues in our ticketing system while communicating effectively; verbally and written while ensuring timely resolutionAccurately log support requests in our ticketing systemProvide Tier 1 (front-line) and Tier 2 technical support to all end usersTroubleshoot and resolve some hardware related issues (I.E. desktop scanners or monitors)Maintain user settings, configurations and standardization through GPOs and Desktop AuthorityAlert Management to emerging trends in incidentsYou AreGenuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process.Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new usersAble to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problemsTo Ensure Success In This Role, You Must HaveThe above knowledge, skills and abilities may be demonstrated by an Associate’s degree or two (2) years of Help Desk experience.Help Desk experience in a healthcare environment preferred.An ability to troubleshoot and arrive at reasonable solution to problemsA demonstrated a knowledge of Windows operating systems, Microsoft Office and basic computer know-howWe OfferComprehensive Medical, Dental and Vision coverages.Health Savings Accounts with employer funding.Wellness dollars401(k) Employer MatchFree services at any of our imaging centers for you and your immediate family.Pay Range: $24.00 - $25.00 per hour