Therapies Guide

ABOUT BATHHOUSEBathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service.We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us.JOB DESCRIPTIONThe Therapies Guide is responsible for delivering a seamless and elevated guest experience within the Therapies space. Stationed at the base of the stairs leading to massage rooms, this role serves as the primary point of contact for all therapy-related flow and guest coordination.The Therapies Guide ensures guests are properly checked in, informed, and confidently directed to their services while maintaining a calm, organized, and hospitality-driven presence. This role is similar to a Front Guide but is exclusively focused on massage and therapy operations, supporting both guest experience and operational efficiency.RESPONSIBILITESGreet all guests warmly and professionally as they arrive for their massage treatmentCoordinate with Guides at the front to make sure all guests are checked in to their appointments in a timely mannerWalk guests through the therapy process, including what to expect and where to goAnswer questions related to massages, enhancements, and policiesManage guest flow entering and exiting the Therapies spaceDirect guests to the appropriate waiting areas and treatment roomsCommunicate proactively with Therapists regarding arrivals, delays, or schedule adjustmentsMaintain the cleanliness and organization of the Therapies entry areaSupport Therapists and therapy attendants by coordinating guest readiness and room transitionsEscalate guest concerns or service recovery needs to management as neededUphold brand hospitality standards and protect guest privacy at all timesQUALIFICATIONSPrevious hospitality, spa, or guest service experience preferredStrong communication and interpersonal skillsHighly organized with strong attention to detailComfortable managing multiple guests and schedules simultaneouslyCalm, professional, and solutions-oriented in a fast-paced environmentAbility to stand for extended periodsAvailability to work evenings, weekends, and holidays as requiredCOMPENSATION & BENEFITS Hourly Rate: $20 - $22 per hour.Medical, Vision, and Dental insurance available for full-time employees.Complimentary unlimited admission to Bathhouse.Three "Plus One" guest passes per month.50% discount on services, retail products, and restaurant offerings.