Executive Housekeeper

We are looking for an enthusiastic and detail-oriented Executive Housekeeper to lead our housekeeping team. If you have an eye for detail, a knack for organization, and a love for hospitality, we want to talk to you!ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and againLike Richmond, Shenandoah Mansions is a place of revived, impossible contradictions: between North and South, old-world and new age, urban and nature, charm and grit. ASH NYC has blended and condensed these contrasts into Shenandoah Mansions – a six-story boutique hotel in Richmond’s bohemian Fan District. Whether on advertising business or an architecture tour of the neighborhood’s Queen-Anne estates, our three F&B spaces (The Phone Inn, Lobby Bar, and the third installment of ASH-Bar) bring together work and pleasure over a single-malt. The hotel’s pine-wood lobby, private garden, 73 guest rooms, and 4 luxury suites connect the folklore and craftsmanship of the Shenandoah valley under one historic roof. As modern Richmond grows its contemporary identity alongside a pastiched European heritage, let Shenandoah Mansions be the ultimate vantage point for that marriage.ROLE OVERVIEWThis essential role embodies our ethos of hospitality, and our ideal candidate will instill a positive housekeeping culture throughout the hotel that prioritizes scrupulous attention to detail and aesthetic sensibility. A natural leader, approachable and courteous, the Executive Housekeeper will value team engagement just as much as exceptional organization, world class service and the upkeep of the ASH brand standards.JOB RESPONSIBILITIESManages, hires and trains staff on the housekeeping team according to brand, property, and ASH standards.Ensures guest rooms, hallways, lobbies, public areas, rest areas, storage, work areas and hotel grounds meet and/or exceed Ash standards.Adhere to hotel Health and Safety guidelines.Report immediately any accident and/or incident which may occur while at work.Manages the Lost & Found Program.Ensures guest satisfaction; addresses guest issues and/or any correspondence.Coaches and develops team members when needed.Maintains a deep cleaning program.Conducts monthly departmental meetings.Establishes a strong relationship with the Engineering Department for any repairs needed and preventive maintenance program.Coordinates and over-communicates with all the departments (Front Office, Engineering/Maintenance, Management, etc) for swift and seamless operations.Maintains an elevated quality of experience through the upkeep of brand cleanliness standards established by Ash.Sets and monitors operational budgets, inventory levels and controls expenses to keep the department efficient.Oversee inventory including monitoring supplies, making purchases as needed, and keeping storage fully stocked and organized.Conduct inspections of guest rooms/public spaces/ back of the house areas and provide feedback to the employees.Responsible for scheduling and weekly payroll.Conduct pre-shift meetings and review all information pertinent to the daily activities.Our Ideal CandidateWill be passionate about providing exceptional service according to ASH brand standardsPays extraordinary attention to detail, meets deadlines, follows up and throughIs an effective listener that excels at understanding and resolving issues raised by coworkers and guests - no inquiry goes unanswered.Is a creative problem solver that takes a hands on approach to finding solutions.Has impeccable team-work and interpersonal skills, as well as supervisor experienceCan work hours that will spread over weekdays, weekends and holidaysCan work well under stress or in high-pressure situationsIs confident in utilizing and learning new technologies, including Microsoft Excel for scheduling and budgetEnjoys and thrives in an environment where service, creativity, optimism and design are the cues for outstanding guest experiencesIs capable of lifting up to 20 pounds regularly and up to 40 pounds on occasion, as well as standing, walking, and working on foot for extended periods of time.Has exceptional communication skills - there is no such thing as over communicatingHas previous hotel experienceIdeally is bilingual in Spanish.Compensation & BenefitsCompetitive salary range commensurate with experienceHealth insurance, dental insurance, vision insurance with generous company contribution401(k) with company matchFull-time employees receive annually: 10 vacation days, 5 paid sick days, 4 paid personal days, 11 paid holidays50% food & beverage discount and discounted hotel roomsOpportunity for growth within parent company Ash.Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.