Patient Services Representative

Hudson Health (Medical + Mind), was established in 2010 as a modern, fully-integrated medical practice that offers a diverse ecosystem of cutting-edge treatments across pain management, functional medicine, wellness, interventional mental health, and regenerative medicine. Unique in its east- meets-west approach to healing, Hudson Health creates an experiential and holistic healing journey for each patient in its Tribeca and West Village locations. Our team of dedicated board-certified doctors and wellness providers bring expertise in 10+ diverse specialties. Our practitioners work collaboratively to tailor comprehensive treatment plans based on The Hudson Method, a care algorithm that has been perfected over the course of 12+ years treating 50K patients.Hudson Medical: is the primary division of Hudson Health. Established in 2010 as an interventional Pain Management practice, Hudson Medical’s clinical expertise spans Pain Management, Anesthesiology, Neurology, Sports Medicine and Regenerative Medicine. Through the implementation of a proprietary treatment algorithm, Hudson Medical’s practitioners work in tandem to deliver personalized treatment plans that relieve acute and chronic pain, while also optimizing the body’s overall mobility. Hudson Medical’s physicians constantly evolve their practices to integrate the latest clinical research and cutting-edge innovations.Most recently, the team expanded their Regenerative Medicine treatments to include minimally-invasive cellular and tissue engineering therapies designed to help patients recover from injuries faster and without the associated risks of surgery.Patient Services Representative PositionHudson Medical is actively seeking a passionate and tenacious Patient Services Representative. S/He will be responsible for ensuring a friendly and compassionate organization. In this role, you will work as the initial point of contact of our medical office and provide assistance to our patients and other visitors. You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.ResponsibilitiesAssist in the day-to-day operations of a high volume multi-specialty practiceMeet and greet patients, verify insurance eligibility and demographicsProcess patient arrivals quickly and efficientlyCollect patients copayments, deductible and patient’s balancesAssist with scheduling and confirming appointmentsAnswers incoming callsDesired Skills and ExperienceStrong leadership skills, attention to detail, and excellent communication skillsCompetence in EMR Athena Health, Microsoft Word and ExcelExcellent problem-solving skillsAbility to handle stressful situations with tact and professionalismAbility to communicate effectively, both orally and in writingDemonstrate logical reasoning and critical thinking skillsDetail oriented with highly organized work skillsEffective listening skills with excellent customer satisfaction skillsKnowledge of medical terminology and treatment processesSecondary language is a plus (Cantonese, Mandarin, Spanish)Education and CertificationGraduate with a BA/BS degree2 – 5 years of experience in a medical practice or hospitalityWe hope we sparked your interest. If you are ready to apply, please send your resume and application to . We look forward to receiving your application.Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:401(k)Commuter assistanceDental insuranceDisability insuranceFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid sick timePaid time offPet insuranceRetirement planVision insuranceWork from homeHealthcare setting:Private practiceMedical specialties:Pain MedicinePhysical & Rehabilitation MedicineSports MedicineSchedule:Monday to FridayAbility to commute/relocate:New York, NY 10007: Reliably commute or planning to relocate before starting work (Required)Experience:Customer service: 1 year (Preferred)Medical terminology: 1 year (Preferred)Computer skills: 1 year (Preferred)Work Location: Hybrid remote in New York, NY 10007