Patient Flow Coordinator (PFC)

Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Job SummaryWithin the Capacity Management division of the Michigan Medicine Capacity Operations and Real-time Engagement Center (M2C2), the Patient Placement Coordinators coordinate and optimize patient flow across Adult Hospitals, Mott Hospital, and the Emergency Department(s) to promote quality, service excellence, patient- and family-centered care, and maximize throughput. Own end-to-end patient flow processes as well as clinical and operational issues surrounding patient placement and progression in partnership with medical and nursing staff. Patient Flow Coordinators function as the liaison and work in collaboration with a multi-disciplinary team and variety of internal and external resources to meet patient flow objectives and resolve issues.Responsibilities*Duties Include But Are Not Limited ToServe as the primary, centralized owner of patient flow activitiesMaintain current knowledge of specific unit patient placement criteriaCollaborate with nursing and medical staff to assess levels of care required for current patients in ICU/moderate care/telemetry. Identify options and facilitate transfers to a higher level of care when neededFacilitate intra-unit transfers to optimize medically necessary private, cohort rooms and patient satisfactionAssess patient volumes and workload intensity in all areas for coordination and appropriate patient placementActivate and lead the hospital's high occupancy plan based on guidelines established and work with cross-functional team to initiate/activate/manage/close identified overflow patient care areasProvide excellent customer service to internal and external customersProvide effective communication with team members and other departments to ensure seamless processesActive problem-solving of issues related to patient flowCommunicate status of house to key stakeholders (units, ED, PACU, leadership, etc.)Manage multiple competing tasks and deadlines with energy and efficiencyLeadershipEducate and provide feedback to nursing and medical staff in clinical departments, inpatient units, and procedural areas to improve patient placementLead, facilitate and coordinate assigned appropriate huddles with multi-disciplinary teams and provide solutions to patient flow issuesSupport and collaborate with inpatient ICU fellows to assist with patient placement, with care and ancillary support teams to resolve bottlenecksParticipate in the orientation and training of on-boarding Capacity Management staffParticipate in activities to promote own continued learning and professional growthContinuous Quality ImprovementParticipate in the development, implementation and ongoing evaluation of policies, processes and procedures related to Capacity Management functions as well as outside departments to assist in process improvement to ensure the meeting or improvement of organizational goals related to Capacity ManagementAssess and evaluate new or revised systems which support Capacity Management goals and objectives.Recommend and facilitate improvements in the patient placement processes based on data analysisDocument notable events for follow-up and make recommendations for continuous improvementMaintain required documentation to support continuous improvement and performance metricsRequired Qualifications*Bachelor's degree in nursing or a related allied health discipline or equivalent combination of education and experienceMinimum of 2 years of clinical experience, or direct capacity management experience (systems that support patient flow, transfer, clinical expediting and admission processes)Ability to prioritize, meet deadlines and produce detailed and accurate workExcellent clinical knowledge and assessment skills to evaluate and prioritize patient placementAbility to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgementDemonstrated positive work ethic and strong sense of teamwork/problem solving with co-workers Desired Qualifications*Experience facilitating patient placement, transfer or clinical expeditingExperience with systems that support patient flow, admission, transfer, care progression and discharge processesUnderstanding of Michigan Medicine policies and procedures Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day2:1 Match on retirement savingsModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Background ScreeningThe University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.U-M EEO StatementThe University of Michigan is an equal employment opportunity employer.