Customer Service Analyst
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Customer Service Analyst
LOCATION
Remote
Remote
CAREER AREA
Customer Care
Job Type
Full time
PAY
Base compensation between 53,800.00 - 80,800.00 Annual
LICENSE
Brinks Texas License #C00550
JOB ID
#R77423
Key Responsibilities
Prepare and analyze customer service reports, service level results, complaint trends, and case activity to support decision making.
Administer customer documentation, reporting requirements, and account records for defined workflows or portfolios.
Investigate service data, recurring issues, or documentation discrepancies and coordinate corrective actions with stakeholders.
Partner with branches, operations, and support teams to improve service processes, record quality, and reporting accuracy.
Document procedures and support projects that improve the efficiency and consistency of customer service operations.
Required Experience
2+ years of customer service operations, reporting, business analysis, or related experience.
Experience using service data, CRM/case systems, and spreadsheets to investigate issues and track performance.
Ability to prioritize multiple deliverables, communicate findings, and work independently on defined assignments.
Representative Behaviors
Connects data, process, and customer impact when solving problems.
Communicates findings in a clear and practical way.
Drives issues toward closure rather than stopping at observation.
Education
Bachelor's degree in Business, Customer Service, Communications, or a related field preferred; equivalent experience considered.
Required Skills
Customer Service - Case Management - Issue Resolution - Service Level Management - Data Analysis
Career Level General Profile
Requires working knowledge and experience in own job discipline and broadens capabilities. Continues to build knowledge of the company, processes and customers. Performs a range of assignments related to job discipline. Uses prescribed guidelines or policies in analyzing situations. Receives a moderate level of guidance and direction.