Bus Processes & Reqs

Location: Pittsburgh, PA No. of Positions: 1 Length of Contract: 3 months (to start) W2 Rate (all inclusive): $51.96 – $57.56/hr Only Candidates who are authorized to work in the US will be considered for this position. Key Requirements Develop Business Processes and Requirements for new Business Voice Initiatives Develop High-Level (“Level 0”) and Mid-Level (“Level 1”) and low level (“Level 2”) process flows for Service Fulfillment (Sales, Order Management, Delivery, Provisioning, Activation, Billing and Service Assurance (Care and Repair) for commercial products Develop Business Requirements/User Stories for the launch of new products, features or capabilities. Participate in Sprint Grooming and/or JAD Sessions to drive refinement and alignment of requirements. Support the development of Usability and User Interface requirements and End User Content documentation Engage Appropriate Stakeholders and Establish Alignment Drive Alignment with Stakeholders on the business process and requirements to support the Sales, Service Delivery and Care of new products and features. Clearly identify Information-Provider stakeholders as well as from Decision-Maker stakeholders and engage with each appropriately. Support standard Project/Program Management Processes Assist the Business Services Program Manager to support Project Initiation Requests (“PIR”), creation of Business Scope and Approach (“BSA”) and change control process where needed Leverage Existing Standard Templates, Tools and Processes Leverage internal templates for standard deliverable creation Create and maintain process flows in Visio Schedule internal/external reviews & approvals for each deliverable Conduct transition of knowledge & deliverables upon completion of scope of work and prior to roll off Required Skill Sets: At least 5 years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, etc.) environment focused on the development and/or implementation of Sales, Service Delivery and Service Assurance processes for Enterprise Services Experience with Commercial Voice Solutions (e.g., Trunking, Hosted PBX, IP Centrex, etc.) a must Business Process and Requirements documentation experience Knowledge of Enterprise OSS/BSS architectures Proficiency with Visio, PowerPoint, Word and Microsoft Project Excellent written and oral communication skills Familiarity with both Agile and Waterfall Software Development methodologies a plus