Program Performance & Quality Analytics Lead

Working Solutions is seeking an experienced professional to continuously monitor agent performance, ensuring all quality guidelines are met. The candidate will analyze data trends and provide actionable insights to enhance client contracts. Applicants must be US citizens or permanent residents, with at least 5 years of contact center operations experience.The role demands excellent communication skills and the ability to interpret data trends effectively, contributing to superior client results. Scheduled hours are Friday & Saturday from 11pm CST - 7am CST.#J-18808-Ljbffr