Arbitrator I

Job Title: Arbitrator Location: Euless, TX Hybrid Schedule: Monday & Friday REMOTE, Euless office Tuesday – Thursday Initial training may require in office every day for the first few weeks until the determination is made that the person can work remotely. Duration: 6+ Months Contract Job Responsibilities: Review customer complaints and mechanic reports regarding vehicle condition. Inspect vehicles to determine extent of repairs and authorize second opinions when necessary. Advise customers on Auction policy, complaint procedures, and arbitration processes while facilitating resolution between buyers and sellers. Mediate disputes and negotiate repair and/or pricing adjustments to achieve mutually acceptable solutions and retain vehicle sales. Resolve after-sale issues including title discrepancies, mileage concerns, frame damage, and related matters. Maintain accurate and detailed files for each arbitration case and coordinate with Auction sales personnel regarding vehicle sales information. Serve as liaison with federal and state authorities concerning odometer rollbacks, salvage vehicles, and related compliance matters. Promote Auction services to customers, including post-sale inspections. Review claims to ensure compliance with National Arbitration policies and account-specific guidelines; provide recommendations on financial decisions related to arbitrations. Collaborate with all relevant departments during investigative and fact-finding phases of complaints. Screen and process qualified vehicles for post-sale inspection (PSI). Inform buyers and sellers of the process, costs, and timelines for PSI and buyer claims. Demonstrate commitment to safety by adhering to all safety and health procedures and actively supporting Safety Excellence initiatives. Perform additional duties as assigned by management. Qualifications: High School Diploma or equivalent required. 3–5 years of automotive, mechanical, or body shop experience preferred, including complaint documentation and resolution. Strong verbal and written communication skills. Strong organizational and report writing skills preferred. Working knowledge of federal and state vehicle arbitration laws. Physical requirements include standing, walking, reaching, talking, and hearing regularly; frequent stooping, kneeling, crouching, squatting, and climbing; ability to lift 1–20 pounds. Vision abilities must include close, distance, and color vision, depth perception, and ability to adjust focus.