Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. About the RoleMetro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.What Your Day Looks LikeGreeting and checking in patients throughout the dayAnswering phones and assisting with appointment schedulingVerifying insurance eligibility and collecting copays or balancesManaging EMR scheduling and patient documentationSupporting clinic flow alongside providers and clinical staffAssisting patients with billing questions, referrals, and appointment updatesBalancing multiple priorities in a fast-paced outpatient clinic environmentWhat You’ll DoGreet and check in patients professionally both in person and over the phoneVerify insurance eligibility, benefits, and patient demographic informationSchedule, reschedule, and confirm patient appointments within the EMR systemCollect copays, coinsurance, balances, and required patient documentationAnswer patient questions related to scheduling, billing, referrals, and treatmentsMaintain accurate patient records and scan required documentation into the EMRSupport clinic flow and communication between providers, patients, and clinical teamsDe-escalate scheduling or patient concerns with professionalism and empathyMaintain a clean, organized, and welcoming front desk environmentWhat You’ll BringStrong customer service and communication skills in a patient-facing environmentAbility to multitask between phones, scheduling, patient check-in, and administrative responsibilitiesComfort working in a fast-paced outpatient medical office or clinic settingStrong attention to detail and accuracy when handling patient information and schedulingProfessional demeanor with the ability to de-escalate patient concerns calmly and effectivelyComfortable using EMR systems, scheduling platforms, and healthcare technologyTeam-oriented mindset with a proactive and dependable work styleBilingual English/Spanish skills are strongly preferredEducation & ExperienceHigh school diploma or equivalent required2+ years of customer service experience requiredPrior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferredExperience with insurance verification, EMR scheduling, payment collection, or patient registration preferredThis Role Is Great For Candidates With Experience In:Medical Front DeskPatient AccessHealthcare SchedulingInsurance VerificationMedical ReceptionOutpatient ClinicsDental OfficesUrgent CareSpecialty Medical PracticesEMR SchedulingMedical Call CentersPatient RegistrationLanguage SkillsWe welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.Benefits to Support Your Wellbeing & LifestyleFull-time team members at Metro Vein Centers are eligible for:Medical, Dental, and Vision Insurance401(k) with Company MatchPaid Time Off (PTO) + Paid Company HolidaysCompany-Paid Life InsuranceShort-Term Disability InsuranceEmployee Assistance Program (EAP)Career Growth & Development OpportunitiesQuarterly performance bonuses up to $1,500CompensationCompetitive base compensation based on experienceQuarterly performance bonuses up to $1,500  Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.Compensation:: $20 USD - $25 USD The Metro Vein Centers DifferenceHealthy legs. Happier lives.At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.A team united by purpose.Our values guide everything we do:Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.Metro Vein Centers is an Equal Opportunity Employer.We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.Legal & Compliance Notice:Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.Your privacy matters.To learn more about how we collect, use, and protect your information, please review our privacy policy here.