Customer Experience Program Manager
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A company is looking for an Accessibility Subject Matter Expert (SME).
Key Responsibilities
Develop and manage customer programs that align with strategic goals and client needs
Oversee the planning, execution, and delivery of programs, ensuring quality standards are met
Lead and mentor a team of customer experience professionals, fostering a collaborative work environment
Required Qualifications
Bachelor's degree in Business Administration, Data Science, Analytics, Computer Science, or a related field
7+ years of experience in customer experience or human-centered design management roles
Proven track record of managing complex customer experience programs and projects