Inforce Customer Support Agent

About Us:EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines,How You’ll ContributeAs an Inforce Customer Support Agent, you will play a key role in delivering a positive and responsive customer experience by supporting inquiries and transactions related to annuity policies. You’ll work closely with the Policy Administration team, Contact Center colleagues, and cross-functional partners to ensure timely, accurate, and customer-focused outcomes. We’re looking for individuals who are passionate about helping others, thrive in a collaborative environment, and bring strong communication, organization, and problem-solving skills to the team.What You’ll DoRespond to inquiries from policyholders, agents, and partners by researching, clarifying needs, and providing accurate informationManage a high volume of inbound calls while maintaining professionalism and efficiencyAccurately document interactions and transactions in internal systemsProcess financial and non-financial transactions such as withdrawals, surrenders, and transfersCommunicate with clients, agents, and third parties through written and verbal channelsMaintain a working knowledge of company products and servicesCollaborate with team members and support other departments as neededContribute to a positive, inclusive team environment and support company goalsMeet established performance, quality, and service standardsWhat You’ll BringEducation:High school diploma or equivalent requiredExperience:Prior customer service or contact center experience preferredKnowledge, Skills, and Abilities:Strong interpersonal skills with the ability to build rapport across diverse audiencesClear and effective verbal and written communication skillsAbility to manage multiple tasks, prioritize effectively, and meet deadlinesProblem-solving skills with strong attention to detailComfort learning and applying detailed product and process informationBasic computer proficiency, including experience navigating multiple systemsAdaptability and openness to change in a fast-paced environmentCommitment to reliability, including attendance and punctuality expectationsAbility to work both independently and collaboratively in a team settingPhysical Requirements:Primarily sedentary role with extended periods of sitting and computer useFrequent use of hands for typing and system navigationContinuous communication via phone and computer systemsOccasional standing, walking, or light lifting (up to 20 lbs) as neededTotal Rewards:In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including:Medical, Dental & Vision coverage:401(k) with Company MatchPaid time off: Vacation, Sick, Holiday, and morePaid Parental Leave for both Mothers and FathersHybrid/Remote Work OptionsEarly Friday ClosureEquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers.