Compliance Program Manager

About the CompanyThis position is located in the Office of Paid Family Leave (OPFL). The mission of the Office of Paid Family Leave is to plan, develop, and administer a paid leave program for the District of Columbia under the provisions of the Universal Paid Leave Amendment Act of 2016 (“Paid Leave Act”). The Paid Leave Act provides up to twelve weeks of parental leave to bond with a new child, twelve weeks of family leave to care for an ill family member with a serious health condition, twelve weeks of medical leave to care for one’s own serious health condition, and two weeks of prenatal leave to attend to one’s own prenatal medical needs.About the RoleThe incumbent serves as Program Manager of the Compliance unit under OPFL. Work requires expert knowledge of the components of the Paid Family Leave program including functions and activities; agency missions, policies, and objectives; and evaluation methods for assessing program development, organizational effectiveness, and efficiency.ResponsibilitiesThe incumbent supports the development, implementation, and effectiveness of program objectives, policies, and procedures.Program monitoring and evaluation standards and program activities are also assessed for effectiveness and compliance.The incumbent ensures compliance of overall department operations and confers with legal staff in areas such as collections, employer liability, and interpretations of law.The incumbent coordinates the development and application of automated system changes and enhancements.The incumbent oversees, coordinates, and monitors assigned unit staff performing audit and fraud investigatory activities to ensure effective operations and compliance with PFL policies and procedures.Primary program areas will include specialized investigations such as fictitious employers, organized fraud, and stolen identities.The incumbent evaluates potential cases, determines investigative priorities, assesses investigative complexity, and assigns cases for investigation.The incumbent determines and implements procedures to be used in collecting information and evidence in connection with data audits regarding alleged non-compliance with the District of Columbia and the associated agency rules, regulations and policies.The incumbent oversees and monitors all unit activities, provides technical assistance and conducts on-the-job training sessions concerning investigative processes and objectives; insures that staff identifies, reviews and investigates clues and patterns of complex multi-party cases, in a correct and thorough manner prior to determining alleged violations of laws, rules and regulations; interprets and explains relevant laws, rules, regulations and policies to provide instruction and guidance to staff.The incumbent makes appropriate recommendations to resolve operational problems and to institute process improvements.Performs other related duties as assigned.QualificationsSpecialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.Bachelor’s degree from an accredited four-year university in Business Administration, Economics, Finance, Public Policy, or a related field, or a master’s degree in a related field, and at least six (6) years of professional-level experience in social benefit programs, as well as working experience in the monitoring of programs for compliance with statutes and/or other programs, are highly desirable.