Senior Customer Success Manager

Senior Customer Success Manager – n8n | Remote (US) n8n, the open workflow orchestration platform for the AI era, is seeking aSenior Customer Success Managerto partner with its most strategic enterprise accounts. This full-time, remote role offers$145,000/year , equity, and comprehensive benefits including health insurance, 401(k) match, disability coverage, and visa sponsorship (Germany only).The successful candidate will guide customers from onboarding to scaled adoption, proactively manage risk, and drive measurable ROI while collaborating cross-functionally to ensure retention and growth.Job Title:Senior Customer Success Manager Employer:n8n Location:Remote (US-based) Pay:$145,000/year + equity Job Type:Full-Time Visa Sponsorship:Available for Germany; US applicants must have existing right to workKey Responsibilities Own a portfolio of strategic enterprise customers across onboarding, adoption, and renewal Lead customer kickoffs and success planning, aligning stakeholders on goals and measurable outcomes Drive onboarding and enablement across technical and business audiences Establish operating cadence (health checks, exec syncs, QBRs) using data-driven insights Monitor customer health signals to identify risks and manage escalations Quantify and communicate business value tied to adoption and ROI Identify upsell and cross-sell opportunities, partnering with Account Executives Collaborate with Support, Solutions Engineering, and Product to resolve blockers Provide structured feedback to Product and Engineering to shape roadmap prioritiesCandidate Requirements Ability to translate product usage into measurable outcomes and ROI narratives Technical fluency (APIs, integrations, authentication basics, environments) Commercial acumen with proven track record in renewals and expansions Operational rigor with structured cadence and stakeholder alignment Strong communication skills with both technical and executive audiences Cross-functional leadership experiencePreferred:Experience with automation/AI tools or workflow platforms Startup/scale-up experience in high-growth environments Technical/STEM education background Familiarity with n8n or similar platforms Competitive salary ($145,000/year) + equity Health, dental, and vision insurance 401(k) retirement plan with 4% employer match (US) Company-paid disability and life insurance (US) Tuition reimbursement and annual learning budget (€1K or equivalent) Unlimited AI budget for productivity tools Regular hackathons and open-source support ($100/month contribution) Remote-first culture with team off-sites Inclusive, ambitious, and transparent company culture (eNPS 94 in 2024)About n8n Founded in 2019, n8n is redefining workflow orchestration for the AI era. With over650,000 active developers ,145k+ GitHub stars , and a$2.5bn valuation , n8n is one of Europe’s most promising SaaS startups. Backed by Sequoia and other leading investors, n8n empowers technical teams to automate faster and smarter with 500+ integrations and a thriving open-source community.Application Process How to Apply:Apply via n8n’s careers portal. Highlight your enterprise Customer Success experience and technical fluency. Shortlisted candidates will be contacted for interview.#J-18808-Ljbffr