Customer Service and Operations Coordinator

Position SummaryThe Customer Service & Operations Coordinator is a hybrid role responsible for supporting both customer experience and distribution center operations. This position ensures smooth day-to-day business functions by managing customer inquiries, coordinating operational activities, and supporting internal processes. The role requires strong communication, organization, and problem-solving skills to effectively balance customer needs with operational priorities.Key ResponsibilitiesCustomer Service & eCommerce SupportServe as a primary point of contact for customer inquiries related to orders, including returns, replacements, cancellations, tracking, and shipping issues.Deliver a high level of customer service through professional, courteous, and solution-oriented communication via phone and email.Build rapport with customers, demonstrate empathy, and resolve complaints promptly and effectively.Maintain accurate customer account information and ensure all updates are completed with attention to detail.Provide product knowledge and assist customers with product-related questions and purchasing decisions.Escalate or route inquiries to appropriate internal teams when necessary.Meet or exceed individual and departmental customer service goals.Operations & Administrative SupportSupport daily administrative and operational functions within the distribution center to ensure efficient workflows.Manage purchasing, invoicing, and vendor coordination, including obtaining quotes and maintaining supplier relationships.Monitor inventory levels (including supplies and embroidery thread) and address shortages proactively.Coordinate building maintenance, repairs, and inspections.Assist with shipping logistics, including catalogs, samples, and internal requests.Process shipping claims and support reporting activities such as export documentation and invoice verification.Maintain safety and training records and assist with safety initiatives and meetings.General Coordination & Team SupportManage and support projects that contribute to team and company goals.Assist with internal communications, including employee newsletters and event coordination.Help maintain an organized, clean, and functional office and shared spaces.Perform receptionist duties as needed, including greeting visitors and handling incoming calls and mail.Collaborate cross-functionally to improve processes, resolve issues, and enhance overall efficiency.Qualifications & SkillsStrong verbal and written communication skills with a customer-first mindsetExcellent organizational skills and attention to detailAbility to multitask, prioritize, and adapt in a fast-paced environmentStrong problem-solving and analytical abilitiesAbility to work both independently and collaborativelyProfessional demeanor with the ability to handle sensitive or confidential informationProficiency in Microsoft Office and comfort with multiple systems and toolsEducation & Experience1-3 years of experience in customer service, operations, or a related fieldBachelor's degree preferred; high school diploma requiredPhysical RequirementsProlonged periods working at a desk and computerAbility to lift up to 50 pounds as neededSalary: $19 - $22 per hourJob Posted by ApplicantPro