Operations Manager - Hospitality

Operations Manager– HospitalityLocation: Desert Ridge, AZEmployment Type: Full-TimeCompensation: $70–80K annually + bonus incentivesLead a high-performing team and drive operational excellence in a fast-growing organization.Serenity is looking for an OperationsManager to oversee daily operations, lead teams, and ensure a consistent, high-quality experience across all interactions. This role is ideal for leaders who thrive on structure, accountability, and continuous improvement.?? No industry-specific experience required. We provide training on our systems and processes.About the RoleAs an OperationsManager, you'll be responsible for overseeing day-to-day operations, managing team performance, and ensuring workflows run efficiently and consistently.You'll play a key role in creating a structured, high-performing environment where both team members and clients have a positive experience.Key ResponsibilitiesOversee daily operations, staffing, and workflow executionLead, coach, and develop team members while holding them accountable to performance standardsMonitor key performance metrics and use data to drive improvementsEnsure a consistent, professional, and supportive experience for every clientIdentify opportunities to improve processes, efficiency, and team performanceMaintain a structured, organized, and results-driven environmentRequirements10+ years of operations, management, or people leadership experienceProven ability to manage performance, metrics, and process improvementStrong leadership skills with the ability to motivate and develop teamsAbility to operate effectively in a fast-paced, high-volume environmentNice-to-HavesExperience in service-based operations (hospitality, retail, or similar)Background in multi-unit or high-growth environmentsExperience leading teams through change, growth, or scaling operationsPay & Benefits$70–80K annual salary + bonus incentives90% employer-paid medical, dental, and vision benefits401(k) retirement plan10 PTO days (15 after the first year) + 10 paid holidaysAdvancement opportunities as the organization continues to growAbout SerenitySerenity is a growing organization focused on delivering structured programs and high-quality experiences through a people-first approach. By combining innovative tools, clear processes, and strong team leadership, we create environments where individuals can make meaningful progress and teams can thrive.Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.J-18808-Ljbffr