Customer Service Representative

Customer Service Representative Location: Bellingham, MA 02019 Duration: 35-week contract, contract to hire Schedule: Tuesday - Saturday, 11:00 AM - 7:30 PM Pay Rate: $20.00/hour Position Overview The Customer Service Representative plays a key role in delivering exceptional service by supporting customers, business partners, and drivers throughout the delivery process. This position requires strong multitasking abilities and problem-solving skills to ensure timely resolutions and smooth operations. The ideal candidate thrives in a fast-paced environment and is committed to enhancing the customer experience at every touchpoint. Key Responsibilities Assist customers and business partners via phone and email Handle customer complaints professionally and provide timely resolutions Diagnose, assess, and resolve issues efficiently Monitor delivery routes to ensure on-time performance Scan haul-away pods and verify required documentation Process changes, updates, or cancellations to delivery orders Maintain accurate records and provide updates as needed Qualifications Required Minimum 1 year of customer service experience in a call center or similar environment Experience handling customer inquiries, resolving issues, and managing high call volume Proficiency in Microsoft Office (Word, Excel, Outlook) Preferred High school diploma or equivalent Experience in a call center or logistics environment Familiarity with additional business-related applications Bilingual in English and Spanish Strong organizational and multitasking skills Ability to work under pressure and deliver effective solutions Excellent communication skills with a customer-focused mindset Category Code: JN003 LI-AD1