Systems Administrator I

Job Description JOB POSTINGSystems Administrator IFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.VIcom - Virginia Integrated Communication – Virginia Beach, VADepartment: UCC/Networking - VBReports to: Director of UCC/IT Integration Support ServicesThe Systems Administrator I is responsible for all onsite service and remote support needs for our customers as it relates to information technology including Microsoft Operating Systems (desktop and server) and application servers including SQL, Exchange, O365 etc., virtualization, and hardware (servers, workstations, firewalls, wireless, printers, and vendor specific hardware and software).Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because, they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled.Essential Duties and Responsibilities:Administrative support for Microsoft related technologies: Windows Desktop and Server, Exchange, SQL, SharePoint, O365, Virtual Machine Manager and supporting services (AD/DNS/DHCP/GPO/PKI), etc.Troubleshooting and remediation of technical issues involving multiple vendors including Microsoft, VMware, EMC, Citrix, Barracuda, HP, Dell, Lenovo, IBM, Fortinet, Meru, Extreme, Cisco, Juniper and others, Avaya, Samsung TelephonyRemote access solution troubleshooting and support of VPN/SSL and Terminal/ Remote Desktop ServicesSystem documentation to include system reviews and recommendationsImplement and support disaster recovery and business continuance solutionsSecondary support of network technologies including firewalls, switching, wireless and management toolsInterfacing with VIcom's other divisions to support projects and troubleshooting on voice, video, camera, security and access control systemsCommunication with customers as required: keeping them informed of incident progress, notification of impending changes or scheduled outagesAdditional Duties and Responsibilities:Improve customer service, perception, and satisfactionWork in a team environment and independently while communicating effectivelyEscalate service issues that cannot be completed within defined service levelsBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goalsDevelop in-depth knowledge of the service catalog and how it relates to customer's needsDocument internal processes and procedures related to duties and responsibilitiesResponsible for entering time and expenses as they occurWork via a daily schedule that has been established through the dispatch processEnter all work as service tickets into ticketing systemReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industryMaintain current vendor certifications and obtain others as requiredKnowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Technical certifications desired2-4 years of system administration/desktop support; general IT experienceTechnical certifications – CompTIA A+, Network+ requiredVendor certifications from Microsoft, Extreme, Fortinet, Cisco, Dell, HP, IBM, Lenovo, Avaya, VMware are desiredTelephone and written communication skills, active listening and customer-careStrong troubleshooting skills at the End User/application/OS levelAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology provides business servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentHave / maintain valid driver's license and approved / clean driving recordExcellent benefits package including health insurance, 401K savings and Employee Stock Ownership Program.Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability.Company DescriptionVIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. xmcpwfu Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability.