Client Coordinator

Company DescriptionGraham Jewelers is a family-owned, full-service jewelry store with over 50 years of history in the Wayzata and White Bear Lake communities. Specializing in engagement rings, estate jewelry, appraisals, repairs, and custom designs, we combine state-of-the-art technology with expert craftsmanship. Our team includes a Certified Gemologist Appraiser and a Graduate Gemologist, ensuring exceptional quality and expertise. We are passionate about fine jewelry and are committed to building lifetime relationships with our customers through unparalleled service and knowledge.Client CoordinatorGraham JewelersMinneapolis, MNPay: $25–$30 per hourJob Type: Full-timePosition OverviewGraham Jewelers is seeking a highly organized and proactive Client Coordinator to serve asthe communication hub between our sales team, production shop, and clients.This role ensures accurate job intake, manages timelines for repair and custom work, andprovides clear, proactive communication to clients throughout the process. The ClientCoordinator helps protect our shop's production time while delivering an exceptional clientexperience.This position is ideal for someone who enjoys organization, client communication, andcoordinating multiple moving parts in a fast-paced environment.Key ResponsibilitiesJob Intake & Documentation? Accurately intake all repair and custom jewelry jobs? Document job details, client expectations, and required information? Maintain and update internal tracking systems for repair and custom workClient Communication? Set and confirm realistic timelines with clients? Provide proactive updates regarding job progress? Communicate delays or changes clearly and professionallyWorkflow Coordination? Serve as the primary point of contact between the sales team and shop production? Coordinate the movement of jobs from intake through completion? Schedule and coordinate client pickups and deliveriesOperations Support? Answer incoming phone calls and assist clients as appropriate? Coordinate outsourced watch repairs and external services? Maintain accurate records and documentation for all jobsWhat Success Looks Like? High percentage of on-time job completion? Accurate intake documentation? Reduced interruptions to shop production staff? Positive client feedback and satisfactionThis Role Does Not? Perform jewelry bench work? Sell on the sales floor? Manage production staff? Override shop production prioritiesQualifications? Strong organizational and communication skills? Ability to manage multiple tasks and timelines? Attention to detail and documentation accuracy? Professional and client-focused demeanor? Experience in retail, client service, or operations coordination preferred? Jewelry or repair industry experience is helpful but not requiredPhysical RequirementsReasonable accommodations may be made to enable individuals with disabilities toperform the essential functions of this position.This role may require:• Sitting or standing for extended periods• Frequent use of a computer and phone• Occasional lifting of small packages or jewelry items (typically under 10 pounds)Compensation & Benefits? $25–$30 per hour, depending on experience? Employee jewelry benefits? Paid time off? Employee discount? Opportunities for growth within the companyEqual Opportunity EmployerGraham Jewelers is an equal opportunity employer. We are committed to creating aninclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexualorientation, gender identity, national origin, disability, veteran status, or any otherprotected status under applicable law.Preferred ExperienceProject ManagementProficiency in Microsoft Office and Google WorkspacePhone Etiquette