Technical Support Analyst

Title: Technical Support AnalystReports To: Director of TechnologyClassification: Non-ExemptFull-Time Status: Professional Full-Year StaffCompensation: $44-$55/hourThe Technical Support Analyst plays a critical role in the success of the Technology team by managing the school's IT infrastructure, including the network, hardware, and user-facing support systems. This position is responsible for ensuring the optimal performance, stability, and security of all technology assets, which is essential for uninterrupted teaching, learning, and administrative operations. The Technical Support Analyst is expected to collaborate and coordinate with members of the Technology Department to effectively support the wide range of tech needs among students, faculty/staff, and families. The successful candidate should exhibit strong interpersonal skills and have an interest in working with children and families.Essential ResponsibilitiesProvide in-person and remote technical support for queries and issues related to computer systems, software, and hardwareInstall, modify, and repair computer hardware and software for MacBooks, iPads, PCs, and ChromeBooksAssist teachers with classroom-related tech + AV problems.Support and back up the Director of Media with AV needs for events, meetings, and assemblies, which occasionally require evening and weekend hoursMaintain printers on campus and manage ink replacements.Manage user accounts, groups, and basic settings through Google AdminSupport database applications and cloud-hosted systems (Finalsite, Veracross, Google, Blackbaud)Support copier equipment on a limited basisProvide budgeting information for costs relevant to the network and tech landscape Receipt management within RampPurchase, implement, and support hardware and software for school useManage Ticketing Workflows via Zendesk and Gmail to provide prompt support and maintain service requirementsConfigure and manage Goguardian Policies to support student device security and complianceProvide on-site tech support for community events, which occasionally require evening and weekend hoursDSLR/mirrorless camerasExtract and export data and media from cameras and accounts to external hard drives, Google Drives, and/or other computersSystems OperatorManage, monitor, and maintain the school's wired and wireless network infrastructure, including switches, routers, firewalls, and access points to ensure optimal performance and securitySupport and manage cross-functional technology projects involving the deployment and integration of specialized hardware and software to ensure reliable integration with network infrastructurePerform routine network hardware and software configuration, patching, and upgrades to maintain stability and complianceTroubleshoot complex network connectivity issues, resolving incidents related to network segmentation, Firewall Rules, VLANs, and VPN access.Troubleshoot basic wifi connectivity issues on school-issued devices and elevate any infrastructure issuesMonitor network performance using specialized tools and implement proactive measures to address potential bottlenecks or failuresManage the school's remote and cloud printing systems, ensuring reliable access and functionality for all users across campusManage the lifecycle of school-owned devices (procurement, enrollment, deployment, automation, and decommissioning) using MDM platforms like JAMFManage and troubleshoot the school's Voice over IP (VoIP) telephone system on a technical levelCollaborate with vendors and external consultants for the implementation and support of specialized systems or infrastructure projectsAssist in the planning and execution of IT-related capital projects, focusing on infrastructure upgrades and replacementsPreferred Hardware and Software ExperienceGoogle AdminZendeskApple OSPC / WindowsChrome OSJAMF MDMApple School ManagerPrinters and Papercut Hive SoftwareIP PhonesSynologyFrontRow Classroom AudioTVs, document cameras, short-throw projectors, and other classroom hardwareStudent Information Systems (Veracross, Google Classroom)GoGuardianFinalsiteDSLR/mirrorless camerasRequirementsRelevant experience with IT supportCommitment to professional growth, reflective practice, and growth mindsetStrong ability to work collaborativelyCompensation and BenefitsThe full-time equivalent salary range for this position is $44-$55 per hourWe offer a compensation and benefits package that includes fully paid employee medical, dental, vision, life insurance for employees, employer contributions toward dependent coverage, a generous retirement plan match with retirement planning support, short-term/long-term disability insurance, a flexible spending account, employee assistance program and free lunchAdditional benefits include professional development opportunities, tuition discounts for employees' children attending MCDS, and up to four weeks of additional paid support (coordinated with state benefits) when welcoming a new child. Eligibility requirements applyMarin Country Day School is an Equal Opportunity Employer – we do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex. We welcome applications from people of color and those with experience outside the education field. Please note: MCDS does not sponsor employment visas. Being authorized to work in the U.S. is a precondition of employment.J-18808-Ljbffr