Inside Sales Associate

Inside Sales RepresentativeAs an Inside Sales Representative you will interact with customers over the phone or in person, providing them with information, advising them, and generating orders. You will provide friendly and efficient service to guarantee customer satisfaction, ensuring they receive the correct products and quantities to keep members of our community comfortable in their homes and workplaces. Typical duties for the Inside Sales Representative include but are not limited to:ResponsibilitiesGreet and help walk-in and will call customers as they arrive at the counterPromptly answer incoming telephone calls, emails, and text messagesPrepare and send quotes to customers as requested with efficiency and accuracyPlace special product orders on an as needed basisProvide accurate information regarding availability and lead timesProcess incoming and outgoing warranty claimsAssist warehouse staff with pulling orders, checking in incoming product, and loading and unloading trucks based on seasonal increases in businessPre-pull or stage will call orders as neededParticipate in active training for new and current products regularlyProcess UPS orders, track orders and accept deliveriesAssist outside sales team in processing customer requestsAssist in cycle counts to ensure inventory accuracyMaintain general appearance of branch counter, showroom, warehouse, and groundsEnsure that each customer leaves the store satisfiedQualificationsKnowledge of HVAC products preferred, but not requiredAbility to provide friendly and knowledgeable customer service via telephone, email, and in personProficient in web-based software for parts lookup and order processingGood listener and able to follow directionsGood verbal, written, and conflict resolution skillsGoal driven, self-motivated, and proactiveConduct business and represent the company in a professional mannerAbility to operate warehouse machineryMust be able to lift 50lbs without machinery assistanceAbout UsAt Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact livesevery day. Our Behavior Based Values set us apart:Listening to Understand Open mind, learning from others, accepting feedback, embracing the objectiveContributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respectThinking Creatively Applying creativity, seeking improvements, understanding from the customers' lensActing with Responsibility Owning decisions and actions, acting with integrity, embracing accountabilityRheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.Job InfoJob Identification 4071Job Category OperationsJob Schedule Full timeTravel NoWorker Category OnsiteMinneapolis, MN, United States