Guest Services Representative - Full Time

Job DescriptionBensons Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.Position SummaryThe Guest Service Representative is responsible for accurately registering and checking out guests, maintaining guest accounts; dispensing information about the hotel and creating an overall atmosphere of service and hospitality with a high level of professionalism.KEY AREAS OF RESPONSIBILITY and DUTIESRadiate the highest degree of courtesy, professionalism and enthusiasmPerform registration of guest in/out quickly and efficiently using the hotel Property Management SystemMaintain guest accounts currently and update daily chargesMake reservations for guests at this property and refer to reservations when requestedAbility to describe each product to properly sell room types; use creative techniques to up sell in an effort to maximize hotel revenuesBe thoroughly familiar with the property and able to direct guest to their rooms and all property facilitiesKeep work area clean and clutter free, stock the pantry and inform supervisor of ordering needsDo a cashier’s deposit and balance credit cards, direct bill, checks and all shift workBe willing and able to assist as needed in other areas of the hotelPerform other duties as assigned by Guest Service Manager or General ManagerQualificationsAn excellent background in customer serviceOrganization skills and attention to detailGood grooming and good personal presentationEducation: High School and/or comparable work experience.Required Knowledge:Basic computer literacy with keyboarding skillsGood organizational skills and attention to detailExcellent verbal communication and phone sillsAbility to communicate in English, both verbally and in writingAbility to multi-task and display grace under pressureAble to stand for long periods of timePrevious cash handling abilitiesWork Environment: The duties for this position are carried out inside a climate controlled environment.Physical Activities: To perform essential functions of this position a person must be able to see, speak, and hear. Have manual dexterity of the manipulation of a keyboards, paperwork, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benson's is committed to a diverse and inclusive workplace. Benson's is an equal opportunity employer and does not discriminate on the bases of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.