Level 1 Helpdesk / Systems Engineer

Are you a tech enthusiast with a knack for problem-solving? Virtually Managed IT Solutions LLC is seeking a Level 1 Helpdesk / Systems Engineer to join our rapidly growing company. As a pivotal member of our team, you'll play a critical role in delivering impeccable technical support to our esteemed clients. Your adept communication skills and technical prowess will shine as you engage in troubleshooting and resolving a spectrum of IT issues, ensuring uninterrupted operations for our diverse clientele. This role also involves occasional travel to client sites for on-site support, further solidifying our commitment to delivering hands-on assistance. If you're eager to embark on a fulfilling IT career within a dynamic and innovative environment that occasionally takes you on the road, we encourage you to apply and be part of our journey. Essential Duties and Responsibilities Provide Level 1 IT support in a primarily Microsoft environment Create and maintain new user accounts using Active Directory Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment Assist with network and systems administration Log incoming calls and resolutions via a ticketing system Deliver assigned projects, on time and within budget Document and post procedures to the SharePoint portal used as a tool to educate fellow team members and enhance our knowledge base Contribute to the planning, design and implementation of workstation hardware, software, and application upgrades and rollouts Assist clients to make decisions on hardware, software and application purchases Research options for long and short-term solutions to the desktop computer technologies in order to ensure that required functions are available to support business initiatives across the organization; and Evaluate and recommend emerging technologies. Requirements Effective communicator (both verbal and written) with strong technical skills One to three years of experience as an entry level IT Helpdesk Engineer Team player with the ability to take ownership of an area Ability to execute assigned tasks to successful completion Commitment to client service Excellent problem solving, time management, and multi-tasking skills; and Technical expertise including Microsoft Office productivity suites; printers and peripherals; OSs; general business applications; Anti-virus; Virtualization; TCP/IP and communications protocols; servers and networks and troubleshooting. Job Type: Full-time Pay: $40,000.00 - $45,000.00 per year Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level: 1 year 2 years 3 years Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Algonquin, IL 60102: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: Hybrid remote in Algonquin, IL 60102