Specialized Transport Dispatcher

Specialized Transport DispatcherWe are looking to add a Dispatcher for our Transportation department, The Dispatcher you will oversee maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers. Ability to multi-task in stressful conditions with little supervision. Have excellent communications, organizational and interpersonal skills.ResponsibilitiesProvide customer service excellence with each call.Politely answer emergency and non-emergency calls and document important information.Respond to any issues and follow-up by coordinating with the appropriate departments or field Manager.Operate and manage a multi-line telephone console system.Direct drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs and supervise the routes when needed.Prioritize and organize calls according to urgency.Providing customers with pricing information and respond to any queries they may have.Process customer paymentsMaintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for manager.Perform any other duties as assigned. QualificationsHigh school diploma or equivalent qualification is required.Excellent communication and interpersonal skills.Ability to answer multiple phone calls in a busy settingAbility to read and write in EnglishAccurate data entryComputer literateKnowledge or Tow book softwareAbility to pass background and drug screening.Physical RequirementsAbility to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.Benefits Offered:Paid HolidaysTwo medical plansTwo dental plansVision$15K Employer paid Life and AD&DVoluntary Insurance plans401(k) PlanShort Term DisabilityLong Term DisabilityHospital IndemnityCancer planAccidentPTOEmployee Assistance ProgramEmployee Referral BonusEEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.