Banking Operations Specialist I (Everett , WA Onsite)

About UsCoastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.Check out our video here!OverviewThe Banking Operations Specialist I plays a key role in supporting the daily operational functions of both retail banking and Fintech-related services. This position ensures accurate transaction processing, maintains compliance with regulatory standards, and contributes to the overall efficiency of the operations team.Responsibilities To IncludeResponsible for timely and accurate completion of all assigned daily duties, ensuring standards and deadlines are met. Duties may include (but are not limited to) processing checks/ACH and/or Wires, account maintenance, CIP/KYC, issue resolution, inquiry escalation, exceptions, disputes, phone calls, balancing entries and/or obtaining approvalsUnderstand how to work between various bank departments and Partners to facilitate any team workflowsCommunicate effectively with customers, both internal and external in a timely mannerHas the aptitude for proficient understanding of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth In Savings Act and Unfair, Deceptive or Abusive Acts or Practices (UDAAP)Has the aptitude for proficient understanding and performing operational tasks and the ability to follow proceduresProvide customer service and general support via phone or written communication to internal and external customers in accordance with Coastal Community Bank’s Core ValuesUnderstand fraud indicators and be able to escalate to managerIdentify opportunities for process improvements and contribute to operational efficiency initiatives.May support in-office functions such as check printing and mail processingQualificationsAbility to work in a team environmentAbility to interface with other departments, and operate in a fast-paced environmentDevelop a basic understanding of products and services offeredGood written and verbal communication skillsAbility to manage multiple deadlinesAttention to detail and accuracy a mustCooperative and professional attitudeThis role is a hybrid position and may require you to be in the officeEducation/ExperiencePrevious Banking Operations experience a plusKnowledge of wire transfer systems, payment networks, and regulatory requirements (e.g., BSA, AML, OFAC etc.) a plusPrevious fintech experience a plusHow You’ll Thrive At CoastalBe the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.BEING YOU AT COASTALCoastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.Benefits We OfferWe’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.Paid Time Off: Generous vacation and sick leave policies to support your time away from work.Holidays: Enjoy 11 paid holidays throughout the year.Check out our benefits on our careers site!!PHYSICAL DEMANDSThe physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee must be able to:Sit for extended periods of time.Stand for extended periods of time.Perform repetitive finger, hand, and arm movement.Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.View and read computer screens for extended periods.Occasionally stoop, kneel, crouch, or crawl.Occasionally lift or move up to 10 pounds.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Compensation Range: $54,437 - $65,325