Lead Program Manager, Developer Outreach

SummaryWe are looking for a Lead Program Manager to join our team and manage our Developer Outreach program portfolio. This role reports to the Chief of Staff to the Chief Product and Technology Officer. As the Lead Program Manager, you will independently lead the strategic alignment, design, delivery, and evaluation of critical WMF programs related to volunteer developers and our Hackathons. You will work across multiple teams, departments, and Wikimedia stakeholder groups to deliver programs that achieve impact in strategic areas of change and development.The Lead Program Manager should oversee all aspects of the programs in their portfolio, including achieving alignment, tracking and resolving cross-functional dependencies, and resolving risks and blockers. They are someone who is a great cross-functional relationship builder, able to focus a large and diverse group around common strategic outcomes, who takes a flexible approach to program and change management amid ambiguity.This is a remote position working with internationally distributed teams. Typical working hours are standard working hours for the Eastern US time zone (UTC -4 / -5).You Are Responsible ForProgram Design & PlanningUnderstanding our technical contributors user experience and needsDefining objectives of all developer outreach programsDevelop programs that respond to strategic opportunities for impact and develop approaches to ensure their successful executionDevelop and drive strategic roadmap for the program portfolioDrive quarterly planning process for assigned programs (e.g. OKRs)Program DeliveryLead all aspects of the delivery of the developer outreach programsManage and facilitate dynamic in-person and virtual events and workshops focused on Wikimedia’s technical ecosystem and technical skill development for diverse international audiencesManage the creation of materials related to program delivery for in-person, hybrid, and virtual learning and community building settingsLead and mentor a team of outreach coordinators, including providing work breakdown, guidance, coaching to all team membersSupport community organizations to implement related programming to expand reach with target audiencesManage budgets and resources for outreach activities, including contracting and managing external vendors and consultants as requiredManage teams across functional boundaries, both internal and externalCommunicate overall vision and direction of the portfolio to various stakeholder audiencesProgram Evaluation & ReportingDesign program evaluation plansEstablish milestones and monitor adherence to overall plans and schedulesDevelop and report upon relevant qualitative and quantitative project metricsPrepare reports and presentations to communicate program outcomes and progress toward strategic goals, to both internal and external stakeholdersStakeholder ManagementBuild and maintain relationships with community leaders, organizations, and stakeholdersFor each program, identify relevant stakeholders, develop a shared understanding of program goals among them, keep them aligned, and ensure they understand their commitments to program goals and other stakeholdersServe as the core spokesperson and advocate for the programAdditional ResponsibilitiesWill require some international travel, for supporting in person events such as the annual Wikimedia Hackathon and Wikimania Hackathon.Skills And ExperienceThe right person is better than the right set of experiences. These are the traits we’ve identified make great additions to our team so far:8+ years experience managing multi-stakeholder groups with staff, partner organizations, and volunteers8+ years experience in community management or technical event management, including a portfolio of past projects related to technological and social changeProven track record of having positive impact on large teams and complex projects, effectively balancing competing priorities, and delivering resultsStrong program management skills: prioritization, organization, planning, time management, facilitation, problem solving, and decision-makingExperience mentoring othersExcellent written and verbal communication skills in English and executive presentation experienceAbility to build rapport and influence with distributed teams representing various cultures, featuring different communication and learning stylesAbility to interact effectively and develop effective working relationships with all levels of management, staff and communitiesA commitment to and experience in creating a culture of equity, inclusion, and diversityAbility to engage with a large amount of complexity and move from ambiguity to clarityAbility to communicate and collaborate with both deeply technical and non-technical stakeholdersDetail oriented with an ability to keep big picture in mindAdditionally, We’d Love It If You HaveExperience working in an international organization that has a distributed workforce Experience working within a movement with strong culture and valuesExperience working with online communities, particularly as part of the free culture movementFluency in languages other than EnglishGlobal perspective, with significant experience living or working internationallyBonus points for experience contributing to Wikipedia and the other Wikimedia projectsAbout The Wikimedia FoundationThe Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$126,234 to US$192,381 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR).We periodically review this list to streamline to ensure alignment with our hiring requirements.All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.