Data Analytics, Technical Director

Data Analytics Team Technical DirectorJLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL is seeking a Data Analytics Team Technical Director to join our Real Estate Due Diligence (JREDD) Asset Services team! This is a remote position with up to 25% domestic travel.This role leads team management and database support for the entire JREDD Asset Services platform. In full collaboration with the Technical Services and Sustainable Operations Center of Excellence (TSSO COE), the Data Analytics Team Lead implements and maintains a metric-based dashboard and reporting system to communicate and visualize progress on strategic initiatives across all accounts.The purpose of this role is to oversee development and implementations of robust processes and programs to manage and facilitate data management that supports reliability of assets, components, equipment, and processes in accordance with JLL's enhanced asset management program. Manages the team's efforts in the overall development, implementation, and configuration of all Asset Services databases. Provides subject matter expertise for all database and application related issues or errors, develops and distributes training materials, and provides coaching and education on database functions and best practices for performing tasks. Manages the QA/QC process on data collected to ensure consistency and adherence to JREDD policies. Provides regular feedback to front line staff and supervision to improve the quality of data collected.Essential Functions:Recognizes that assignments are broad in nature and require appreciable originality and ingenuity to complete them and considerable latitude for un-reviewed actions or decisions.The Data Analytics Team Lead will be responsible for the oversight of the Data Analytics team and the development of various databases to support program implementations, value demonstration and continuous improvement projects. This individual will provide thought leadership, align with clients on strategic asset management direction, demonstrating value through our programmatic implementation focused on maximizing asset value, develop a strong use case library, and support new business pursuits.Responsible for overseeing operations activities related to JREDD platform data managementDrives implementation and continuous improvement to ensure best in class deployment and on-account performance related to the delivery of our Asset Services solutionsSet client's strategic direction relative to Asset Services data requirements and objectivesAnticipates and leads issue resolutionAssists leadership team in the selection of action plans that best meets business objectivesSupports new business development and actively pursues new client growth opportunitiesDevelops use cases and works with Knowledge Management to build a libraryDrives a culture of creative innovationEstimated 25% travelDatabase ManagementWorks under general direction of the JREDD Management platform to create and deploy visual reporting mechanisms to communicate progress on strategic reliability initiatives by all stakeholders on accounts and with external partnersIdentifies and creates standardized metrics for leadership to gauge the health of reliability and asset management effortsProvides system training and develops training documentation for end users of the various JREDD Asset Services systemsTroubleshoots issues reported by end users and assists to resolve any difficulties encounteredCreates guides, SOPs, and manuals, as requiredAssists platform engineers, account personnel, and external clients with daily workflow enhancements and changesReviews metrics for process consistency and develops solutions and provides recommendations to leadership for process improvementsManages vendor relationships for SaaS products used by the platformSupports JLL operational compliance program and follows company safety and health guidelines and other company policiesAsset and Facility Data CollectionAssists with the methods to gather asset data and perform asset validationAssists the Facility Condition Assessment team with connecting asset data in CMMS platforms with associated data in FCA systemsAssists the Regulatory Compliance Assessment team with the development of custom client-facing project tracking dashboardsBrainstorms and implements improvements to the process, including engineering controls to enhance data qualityActively embraces AI solutions to scale throughput and project deliverables while ensuring data accuracy, actionable outputs, and accountabilityPerforms regular quality checks on data in the system and provides real time feedback to front line employees to improve the quality and consistency of the data collectedWorks with leadership to streamline the entire process, from data collection to upload into the clients' Computerized Maintenance Management System (CMMS), Facility Condition Assessment platform, Regulatory Compliance Assessment platform, and other systems as requiredBusiness ManagementConsults with potential clients to identify and shape Asset Services opportunitiesScopes opportunities, including data requirements, deliverables, and timelinesNegotiates and drafts proposals for new and expanded client engagementsManages opportunity revenue and tracks progress against forecasted targetsEnsures profitability of the team through pricing and project managementForecasts resource needs to support new business opportunities and account growth.Performs other work as assigned:Experience:BS in a technical discipline required, Engineering or Computer Science preferred10 years' experience in data managementStrong SQL and data visualization project skillsProven ability to construct, perform, and oversee data analysis activitiesExperience in facilities maintenance, asset management, or reliability centered maintenance preferredProven ability to read, comprehend and apply information from technical manuals and other reference materialsCMMS, FCA, and/or RCA administration experience preferredStrong interpersonal skillsAbility to communicate well in both oral and written reportsExperience in business analysis, asset management and risk analysisSkillsAbility to make informed recommendations in situations where data sets may be incompleteExceptional organizational skills and ability to multi-task to align team efforts with platform standards to drive the successful delivery of client expectationsAbility to balance multiple stakeholder requirementsAbility to interpret how the organizational goals and strategy translate into service or departmental activityStrong analytical software skills and ability to manipulate large amounts of data accurately using different formatsAbility to recognize opportunities for process improvements and drive implementationAbility to engage with client/team stakeholders at the senior levelAbility to distill large/complex challenges in a clear and concise mannerAbility to work with the team to get the job doneCompetenciesStrong interpersonal skills and collaborative approach – "One Family, One JLL"Energize others by showing passion and commitmentSelf-aware; actively seeks, shares, and actions feedback on own performance and of teamAdvocates self-developmentA self-starter with flexible and open-minded approach to working and drive to go "Beyond"Experience driving and deploying large scaling initiatives and programs across varied people, assets, and geographiesQuickly identify, respond to and resolve issuesDemonstrated skills in influencing key stakeholders and client relationship managementSolid problem-solving skills and ability to focus both strategically and tactically to achieve firm and client business goalsSystematic approach to work with high attention to detailAbility to work without direct supervisionEmbraces change and develops innovative solutions to challenge the "status quo"Certifications & Licenses:Certified Reliability Leader is preferredCertified Maintenance Reliability Professional is preferredThis position does