Director of Operations & Supply Chain

Director of Operations & Supply Chain📍 Location: New York City (Hybrid)🕒 Type: Full-time Contractor Rate: 8,000 USDHybrid schedule: 3 days in-office (SoHo), 2 days remote🧭 About the RoleWe are looking for an experienced and strategic Director of Operations & Supply Chain to lead operational planning and supply chain execution across inventory, logistics, fulfillment, vendor management, customer experience, and operational strategy.This role is critical to supporting the company’s rapid growth and expansion, helping build scalable infrastructure and best-in-class operational processes across DTC, wholesale, and retail channels.As the company’s first dedicated Supply Chain leader, you will own end-to-end operations — from sourcing and procurement through final-mile delivery — while partnering closely with senior leadership to drive operational excellence, inventory optimization, and sustainable growth.This is a highly visible role for someone who combines strategic thinking with hands-on execution, thrives in fast-paced consumer environments, and is passionate about building systems that scale.🧩 Reporting StructureReports to: COOCollaborates with: Finance, Product Development, Retail, Customer Experience, and external vendor partners🎯 Key Responsibilities1. Supply Chain & Inventory PlanningLead end-to-end supply planning aligned with demand forecasts and commercial goalsTranslate sales and launch plans into inventory and procurement requirementsEnsure product availability while minimizing excess inventory and operational riskDevelop contingency plans for supply chain disruptions2. Vendor & Partner ManagementOwn supplier strategy and vendor performance managementBuild and maintain strong relationships with manufacturers and 3PL partnersLead contract negotiations and annual pricing reviewsEnsure scalability, service levels, and cost efficiency across the supply chain3. Fulfillment & Logistics OperationsOptimize fulfillment operations across DTC and B2B channelsOversee transportation, warehousing, and inventory positioningEnsure seamless order processing and on-time delivery performanceManage global logistics, including import/export compliance and 3PL coordination4. Sales & Operations Planning (S&OP)Partner with Finance and Product teams to balance service levels, inventory, and working capitalSupport launch planning, promotional forecasting, and retail inventory strategiesAlign operational execution with business growth initiatives5. Operational Performance & AnalyticsEstablish and track key operational KPIs (OTIF, inventory turns, forecast accuracy, service levels)Use analytics and forecasting to drive operational decision-makingIdentify and execute cost-saving and efficiency initiatives across sourcing, production, and logisticsContinuously improve operational processes and scalability6. Customer Experience & SustainabilityOversee customer support operations to improve satisfaction and retentionEnsure compliance with industry regulations and operational best practicesSupport sustainability initiatives, including packaging optimization and waste reduction effortsDrive operational strategies that align with brand values and long-term growth📊 What Success Looks LikeStrong inventory availability with optimized working capitalEfficient and scalable operational processesImproved fulfillment speed and service levelsHigh-performing supplier and logistics partnershipsReduced operational costs and improved forecasting accuracyExceptional customer experience across channels🧬 RequirementsMust-Have8–12 years of experience in operations and supply chain managementMinimum 3 years of experience at the Director levelBackground in CPG, beauty, haircare, or personal care industries strongly preferredExperience managing contract manufacturers and 3PLsStrong expertise in inventory management, procurement, logistics, and fulfillmentExperience with ERP and inventory management systems (NetSuite, SAP, or similar)Strong analytical and data-driven decision-making skillsProven track record optimizing operational efficiency and reducing costsExperience operating in high-growth, fast-paced environmentsNice to HaveExperience with both DTC and wholesale/retail operational modelsKnowledge of global logistics and import/export regulationsExperience supporting sustainability and operational compliance initiatives🔎 Ideal ProfileStrategic thinker with strong operational execution skillsComfortable building processes from scratch in lean environmentsHighly organized and detail-orientedStrong leadership and cross-functional collaboration abilitiesProactive problem solver with a continuous improvement mindsetAble to balance growth, operational efficiency, and customer experience⚡️ Why JoinHigh-impact leadership role with direct influence on company growthOpportunity to build and scale operational infrastructure from the ground upCollaborative, mission-driven team environmentExposure to senior leadership and strategic decision-makingHybrid work model in New York City🎁 BenefitsCompetitive compensation packageOpportunity to transition into a permanent in-house role with benefits within 3–6 monthsHybrid schedule: 3 days in-office (SoHo), 2 days remoteOpportunity to help shape the future of a fast-growing consumer brand