Personal Lines Insurance Account Manager

The Noyle Johnson Group is an independent agency serving Central Vermont and the North East Kingdom, with offices in Montpelier, Danville, and Bethel. Our approach to service isn’t simply transactional. We strive to build strong working relationships based on trust. Through personal attention and professional commitment, our goal is to provide security and peace of mind. Are you looking to be part of a company where you have exciting opportunities to learn, grow, and make a positive impact? Would you like to join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success? The Account Manager, under the direction of the Personal Lines Service Manager, positively impacts the Agency’s reputation and revenue, wowing the customer by delivering exceptional service, proactively evaluating, advising and placing coverage to retain existing accounts and attract new accounts. The Account Manager works with multi-policy accounts. This position will be a Hybrid opportunity working out of our Montpelier, VT location, one week in the office and one week from home. Responsibilities: You support processes, procedures, and agency best practices and actively participate in all internal meetings pertaining to your position. You understand each client’s decision process, the people involved, their goals and issues, and how our performance meets their expectations. You consistently achieve a minimum of 94% client retention and work toward 98%. You conduct thorough proactive reviews with High-Value accounts annually and other multi-policy accounts at least once every three years. You are proficient in using all the IT programs and resources pertinent to your position, and you leverage technology, tools, resources, and information to maximize your efficiency and that of other team members. You are viewed as a model for the behaviors and attitudes consistent with the Alera Group brand. You show an understanding of how your personal work habits impact the agency’s overall performance. You seek professional development opportunities and feedback throughout the year to monitor your professional growth. You complete and review applications, renewal requests, and endorsements for compliance with underwriting authority and guidelines. You are proactive in handling accounts. You are consistent and thorough in your documentation. You are viewed as a team player by your colleagues. Qualifications: BA/BS Preferred Insurance Producer License Personal lines account management experience In-depth knowledge of markets, policies, and products and sharing information with peers Excellent listening skills, attention to detail, and ability to handle multiple projects and deadlines Excellent communication and organizational skills Strong sense of urgency Problem solver Benefits and EEO Language: We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're a California resident, please read the California Consumer Privacy Act prior to applying. #LI-DV1 #LI-Hybrid Job Type: Full-time Pay: $20.51 - $38.46 per hour Expected hours: 37.5 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Supplemental Pay: Bonus opportunities License/Certification: Insurance Producer License (Required) Ability to Commute: Montpelier, VT 05602 (Required) Ability to Relocate: Montpelier, VT 05602: Relocate before starting work (Required) Work Location: Hybrid remote in Montpelier, VT 05602