Operations Specialist

Date: Apr 20, 2026Location:AUSTIN, TXJoin the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.Functional Title: Operations SpecialistJob Title: Program Specialist VAgency: Health & Human Services CommDepartment: Governmnt&StakeholderRelationsPosting Number: 16091Closing Date: 05/04/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $4,523.16 - $6,083.33Pay Frequency: MonthlySalary Group: TEXAS-B-21Shift: DayAdditional ShiftTelework: Eligible for TeleworkTravel: Up to 10%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: NonexemptFacility Location:Job Location City: AUSTINJob Location Address: 4601 W GUADALUPE STOther Locations:MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNSThe Operations Specialist (Program Specialist V) supports the Government Relations (GR) team across business and operational needs. The individual will work under limited supervision, with considerable latitude for the use of initiative and independent judgment. The role requires a strong understanding of the Texas legislative process, diplomacy and discretion in communications with elected officials and staff.The Operations Specialist supports GR during regular and interim legislative sessions. The hours and times required to participate may vary from established work hours.Essential Job FunctionsPrepares, reviews, and edits legislative correspondence, legislative reports, and responses to constituent inquiries for accuracy, clarity, and statutory compliance (for legislative reports) prior to submission. Manages the legislative reports tracking system to ensure timely external distribution. Develops executive-level briefing materials (e.g., documents, presentations, correspondence, briefs, memos, report timelines, and complex tables) as directed. Coordinates and tracks legislative inquiries and requests; clarifies requirements as necessary, and monitors progress against deadlines. Coordinates with GR directors on staff assignments and ensures responses are completed in accordance with GR policies and procedures. (40%)Answers and routes calls, monitors the GR mailbox, and supports the constituent services team by coordinating and resolving constituent inquiries, and interacts with legislative offices in coordinating responses. (30%)Responsible for special projects as directed. This may be working independently or as part of an ad hoc team. Supports the operational and related administrative functions of the GR office. Participates in the development of administrative policies, procedures, and standards in accordance with GR objectives and goals; maintains GR policies and procedures manual. Analyzes and makes recommendations for changes to operational improvements within GR. Prepares and provides training on changes to GR policies, procedures, and processes. (30%)Knowledge, Skills, And Abilities (KSAs)Knowledge of the state of Texas legislative process. Knowledge of HHSC and how it impacts other state agencies. Knowledge of modern methods of office administration and technology. Knowledge of proper English usage, spelling, grammar, and punctuation. Skill in using office software such as SharePoint, PowerPoint, and Microsoft Office (including Excel, Outlook, and Word), Adobe PDF, etc. Skill in communicating effectively, verbally and in writing, with all levels of agency staff, stakeholders, and legislative members and their staff, with an emphasis on precision, sensitivity, and diplomacy. Skill in customer service. Skill in building and maintaining effective working relationships. Ability to initiate and manage professional interactions and provide high-quality support. Ability to independently prioritize, plan, coordinate, and organize multiple tasks simultaneously and quickly adapt to changes and timeframes.   Ability to learn and navigate various software tools related to task or project management. Ability to gather, assemble, correlate, and analyze facts. Ability to prepare reports and correspondence. Ability to develop, evaluate, and interpret policies and procedures. Ability to apply principles of time management. Ability to communicate both in writing and verbally. Ability to take initiative to improve processes, respond to urgent issues, and maintain confidentiality. Ability to work under pressure and meet deadlines. Ability to communicate effectively and to provide guidance to others. Registrations, Licensure Requirements, Or CertificationsN/AInitial Screening CriteriaExperience working with the Texas Legislature and legislative process. At least two years of experience in business administration, information technology, or human resources. At least two years of professional experience working with standard software applications, including Excel, Word, Visio, PowerPoint, Adobe Professional, and SharePoint.  Experience in business processes and operations coordination or office management is preferred. Project management experience is preferred. Additional InformationThis is an Austin-based, on-site position with some flexibility for telework.Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Active Duty, Military, Reservists, Guardsmen, And VeteransMilitary occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.ADA AccommodationsIn compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.Pre-Employment Checks And Work EligibilityDepending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 FormTelework DisclaimerThis position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.Nearest Major Market: Austin