Field Service Technician 2

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient an exceptional place to grow your career, develop your skills and make a real impact – helping our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Overview The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment. This role reports directly to the Field Service Manager. Responsibilities Install, service or upgrade equipment onsite at customer locations Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls Provide training and guidance to customers on the proper operation and maintenance of products Configure hardware and embedded software components after installation Perform routine maintenance on technology equipment Test equipment to troubleshoot issues Keep clients apprised of progress during maintenance or a down system situation Maintain all tools and equipment used during service calls Teach customers how to use the equipment properly Manage the stock of replacement parts and equipment Willingness to travel to customer sites frequently, up to 100% Valid driver's license, with a clean driving record Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions Advanced configuring and servicing of hardware and software business applications Products Assignment Small/Medium/Large Mailing Systems Small/Medium/Large Document Systems Parcel Lockers Addressing Systems Small/Medium/Large Shipping/Accounting/Tracking Software Qualifications High School Diploma/GED or equivalent work experience 1+ years of experience in Customer Service or equivalent experience, preferred 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred Ability to read technical diagrams, manuals, and schematics Troubleshooting and repairing both hardware and electronic components, preferred Proficiency in reading technical diagrams, manuals, and schematics, preferred 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred Able to communicate effectively with customers, sales, and technology teams Experience with mail-related equipment or parcel lockers a plus Strong attention to detail and follow-up skills with the ability to identify and resolve problems Ability to problem solve and operate independently General organizational skills with the ability to multi-task and adapt as priorities change Ability to diagnose and repair mid level equipment Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls Can lift or move 50 lbs with or without accommodation. Within OSHA guidelines Ability to mentor/train junior technicians Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Complimentary employee assistance program for mental health support. Culture and Application Smart Work at Quadient: Our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our workplace culture, and remote employees stay connected through virtual collaboration and in-person events. Be yourself at Quadient: Our values—Empowerment, Passion, Inspiration and Community—define how we work as a team. We are EPIC. Together. We are a diverse community that values every voice. We will consider any reasonable modifications to the interview process. If you require assistance with the application process, please email career@quadient.com Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. #J-18808-Ljbffr