Client Experience Coordinator

DescriptionThere's a difference between customer service and client experience-and this role is built around that difference. We're looking for a Client Experience Coordinator who can manage communication, organization, and follow-through at a high level.In this position, you'll serve as a central point of contact for clients while also supporting internal teams. Your ability to stay organized, communicate clearly, and anticipate needs will directly impact how clients experience the company from start to finish.Key Responsibilities+ Serve as the primary point of contact for client inquiries via phone, email, and in-person interactions+ Coordinate scheduling, confirmations, and follow-ups to ensure a seamless client experience+ Maintain and update client records within CRM systems+ Collaborate with internal teams to resolve issues and ensure timely service delivery+ Track open requests and proactively follow up to ensure completion+ Assist with reporting, documentation, and administrative tracking+ Support process improvements to enhance client experience and efficiencyRequirements+ 2-4 years of customer service, client services, or administrative experience+ Strong written and verbal communication skills+ Ability to manage multiple priorities and deadlinesTechnical Skills+ CRM Systems: Salesforce, HubSpot, or similar (preferred)+ Microsoft Office: Outlook, Excel, Word (required)+ Scheduling and coordination tools (required)Core Competencies+ High attention to detail and organization+ Strong problem-solving and follow-through+ Ability to remain professional in fast-paced environmentsTalentMatchRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .