Client Support Specialist - Current Gen

Overview In this role you serve as ADP’s front-line problem solver for client questions and issues, focusing on clients with 50–999 employees. You’ll leverage training and product knowledge to educate users, resolve time-sensitive problems, and maintain high client satisfaction. You work in a metrics-driven call center, building rapport via phone, email, or chat, while upholding ADP’s integrity and service standards. This is a collaborative, growth‑oriented environment with meaningful impact on clients and the company mission. Compensation / Benefitsbest-in-class benefits start on Day 1volunteering time offcareer advancement opportunitiesongoing training and mentorship opportunitiesfocus on mental health and well-beinginclusive, diverse workplace culture ResponsibilitiesServe as trusted advisor and problem solver for ADP products/technologyBuild relationships with clients via phone, email, and chat to exceed expectationsEducate clients by translating product value into actionable insights and recommendationsOrganize and manage a high volume of inbound calls within a structured scheduleIdentify solutions by taking a broad perspective and seeking answers proactivelyContribute to client satisfaction and uphold ADP’s service reputation Key requirements3 - 5 years in client service or systems integration environmentsAbility to work overtime during peak seasonsCollege degree is not required; relevant experience acceptableMilitary experience considered a valuable backgroundStrong communication (oral and written)Relationship-building and rapport with clientsProfessionalism and ethical standardsAdaptability in a fast-paced, metrics-driven environmentKnowledge of ADP products/servicesAbility to resolve time-sensitive issues and provide solutions