IT Support Engineer

Support EngineerAre you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you? Exigent Mechanical Services is looking for a Support Engineer to serve as a senior technical resource supporting our growing organization and seven operating companies.This is more than a traditional help desk role. As a Support Engineer, you will serve as a senior escalation point for complex IT issues, working across Microsoft 365, Entra ID, Intune, Windows endpoints, networking, cloud platforms, security, and other enterprise technologies. You will troubleshoot issues that require deeper technical expertise, identify root causes, partner with our managed service provider when appropriate, and help develop scalable solutions that improve the IT experience across the organization.The ideal candidate is technically strong, highly dependable, comfortable working independently, and able to communicate complex technical concepts clearly to both technical and non-technical employees.This is a hybrid position. The Support Engineer will primarily work remotely but will be required to report onsite at Exigent or operating company locations as needed based on business and IT support requirements.About The RoleAs a Support Engineer, you will provide advanced technical support across Exigent Mechanical Services and its seven operating companies. You will work closely with employees, leadership, the IT team, and our managed service provider to resolve complex technical issues and ensure our systems, users, devices, and infrastructure remain secure, reliable, and operational.You Will Have The Opportunity ToServe as a senior technical resource and escalation point for complex IT issuesTroubleshoot advanced problems across endpoints, identity, Microsoft 365, networking, applications, and cloud platformsTake ownership of technical issues from initial investigation through resolutionIdentify root causes rather than simply addressing symptomsImprove IT processes, standards, documentation, and support proceduresSupport infrastructure upgrades, system implementations, and technology initiativesPartner with the MSP to resolve issues requiring additional expertise or vendor supportIdentify opportunities to automate repetitive tasks and improve operational efficiencyHelp create a more consistent and scalable IT environment across multiple operating companiesCollaborate with leadership and internal stakeholders to understand business needs and translate them into practical technology solutionsThis is an excellent opportunity for an experienced IT professional who wants to move beyond day-to-day support and play a meaningful role in solving complex problems, improving systems, and helping shape the organization's IT environment.Key ResponsibilitiesAdvanced IT Support & TroubleshootingProvide advanced Tier 2 and Tier 3 technical support for hardware, software, networking, cloud, identity, and application issuesTake ownership of complex technical problems and drive issues through resolutionTroubleshoot issues independently using structured diagnostic and root-cause analysis techniquesInvestigate recurring or difficult-to-resolve problems and develop long-term solutionsServe as an escalation point for issues that cannot be resolved through standard support proceduresDetermine when issues should be escalated to the managed service provider, software vendors, or other technical resourcesCollaborate with the MSP to troubleshoot complex infrastructure and application issuesClearly communicate technical findings, recommended solutions, and status updates to both technical and non-technical stakeholdersMaintain a strong service-oriented approach while balancing urgency, business impact, and technical requirementsMicrosoft 365, Identity & Access ManagementAdminister and troubleshoot Microsoft 365 environmentsManage and troubleshoot user accounts, permissions, licenses, groups, and accessAdminister and troubleshoot Active Directory and Microsoft Entra IDInvestigate authentication, access, synchronization, and identity-related issuesSupport Microsoft 365 applications and services, including email and collaboration toolsSupport onboarding, transfers, and offboarding from a technical access perspectiveTroubleshoot permissions and access issues across applications and systemsHelp maintain appropriate security and access controlsEndpoint Management & Windows AdministrationAdminister and troubleshoot Windows-based endpointsSupport endpoint provisioning, configuration, deployment, replacement, and lifecycle managementManage and troubleshoot devices through Microsoft Intune and/or Endpoint ManagerSupport Microsoft Autopilot and automated device provisioningInvestigate device compliance, configuration, policy, and deployment issuesTroubleshoot hardware, operating system, application, driver, and peripheral issuesTest and validate new hardware, software, applications, and endpoint configurationsHelp establish and maintain endpoint standards and configuration best practicesNetwork & Infrastructure SupportTroubleshoot advanced network connectivity and performance issuesDiagnose issues involving LAN/WAN connectivity, TCP/IP, DNS, DHCP, VPN, and related network servicesTroubleshoot network hardware and connectivity issues involving switches, firewalls, wireless infrastructure, and other network equipmentPartner with the MSP or network vendors on complex network issuesAnalyze network-related problems to identify root causes and recurring issuesSupport network and infrastructure changes associated with new locations, office moves, equipment upgrades, and technology projectsHelp document network configurations, standards, and troubleshooting proceduresCloud & Systems AdministrationSupport administration and troubleshooting of Microsoft Azure and other cloud-based servicesTroubleshoot cloud connectivity, authentication, configuration, and access issuesSupport integrations between cloud services, endpoints, identity platforms, and business applicationsAssist with maintaining secure and reliable cloud configurationsMonitor and investigate system issues that impact business operationsWork with internal stakeholders and external providers to resolve cloud and infrastructure issuesSecurity & Endpoint ConfigurationSupport endpoint security and configuration standardsAssist with maintaining secure device, identity, and access configurationsTroubleshoot endpoint security and compliance issuesHelp identify and address potential security risks within the IT environmentSupport security-related configuration changes and technology initiativesFollow established security policies and help strengthen technical controls and proceduresIT Projects & ImplementationsSupport and contribute to infrastructure upgrades and technology implementationsTake ownership of technical workstreams or assigned components of larger IT projectsAssist with evaluating, testing, and implementing new hardware, software, systems, and servicesCoordinate technical activities with internal stakeholders, vendors, and the MSPTest and validate solutions prior to broader deploymentIdentify potential issues and recommend improvements before implementationAssist with technology rollouts across multiple operating companiesDocument project changes, configurations, procedures, and lessons learnedDocumentation, Standards & Process ImprovementDevelop and maintain technical documentation, procedures, standards, and troubleshooting guidesDocument recurring issues and known solutions to improve future support efficiencyIdentify opportunities to standardize technology and support processes across operating companiesRecommend improvements to existing IT workflows and proceduresIdentify repetitive manual processes that could be automatedUse PowerShell or other scripting tools to improve efficiency where appropriateHelp build a knowledge base that enables the IT team to resolve issues more consistentlyWhat We're Looking ForExperience5+ years of progressive IT support and systems administration experienceDemonstrated experience providing advanced Tier 2/Tier 3 technical supportExperience independently troubleshooting complex technical issuesExperience working across multiple technology environments, business units, or locationsExperience working with an MSP or external IT service provider is strongly preferredExperience supporting infrastructure upgrades, implementations, or technology projects preferredTechnical SkillsStrong Experience With Several Of The FollowingMicrosoft 365 administration and troubleshootingActive Directory / Microsoft Entra IDWindows endpoint administrationMicrosoft Intune / Endpoint ManagerMicrosoft AutopilotEndpoint management / MDMUser and access administrationNetwork troubleshootingHardware and software troubleshootingApplication troubleshootingSecurity and endpoint configurationAzure / cloud administrationPowerShell or other scriptingRoot-cause analysisTechnical documentation and process developmentThis role requires someone who can balance technical depth, business judgment, ownership, and customer service.Education & CertificationsBachelor's degree in Computer Science, Information Technology, or a related field preferredRelevant IT certifications such as CompTIA, Microsoft, Cisco, or similar are preferredEquivalent combination of education, certifications, and professional experience will be consideredWhy Join Exigent?At Exigent Mechanical Services, technology plays an important role in keeping our growing organization connected and productive. Our IT environment supports seven operating companies, diverse teams, and mission-critical business operations.As a Support Engineer, you'll have the opportunity to work across a broad technology landscape rather than being limited to a single area of IT. You'll gain exposure to enterprise platforms, cloud technologies, endpoint management, identity, networking, security, infrastructure, and business applications while working alongside a collaborative team and external technology partners.What We OfferCompetitive salary with full benefits package Opportunity to work across multiple companies and tech environmentsSupportive, collaborative team cultureDirect impact on operational excellence across a growing organizationCareer Growth: Opportunities to advance within a growing, industry-leading company.Comprehensive Benefits Package: Including health, dental, and retirement plans.PTO: Company paid time off (PTO) + paid company holidaysAbout Exigent Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.Our DMV Operating CompaniesACI: Leading mechanical and plumbing service provider specializing in commercial systems across DC, MD, VA, and the Mid-AtlanticEASI: EASI provides turnkey and supervised installation services for HVAC, electrical, and DDC based projects in Maryland and DelawareJPG Services: Premier 24/7 commercial plumbing and mechanical services company serving the National Capital regionGFS: One-stop shop for operations, engineering, energy, and sustainability services headquartered in Columbia, Maryland, and serving clients locally in the Mid-Atlantic region and nationwideIf you're an experienced IT professional who enjoys solving challenging problems, taking ownership, improving systems, and making a measurable impact, we'd love to hear from you.