Associate Support Representative

The Software Support Representative must be able to:Communicate professionally, clearly, and appropriately with clients and coworkers. Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients. Solve problems effectively in an ever-evolving environment. Demonstrate proficient knowledge of support processes, problem management tools, and procedures. Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients confidence in the organization. Maintain composure under pressure. Resolve issues of easy-to-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications. Work effectively both independently and in a team-oriented environment. Assist other team members. Provide limited hardware and operating system support. Effectively utilize available resources. Accurately record all details and progress in incident...Associate, Support, Representative, Technical Support, Customer Service, Technology, Software