Inside Sales Representative

About us W.T. Hight Company is a leading distributor of casters, wheels, and material handling products. Founded in 1866, we have over 150 years of experience in providing high-quality products and solutions to various industries. We are looking for an experienced Inside Sales Represantative to join our team. The successful candidate will be responsible for developing and maintaining relationships with existing customers, as well as prospecting and acquiring new customers. The ideal candidate will have excellent communication and interpersonal skills, a proven track record of success in sales, a strong knowledge of the company's products and services. This is a excellent opportunity for an ambitious individual to join a fast-paced and growing organization. *Job Overview* We are seeking an Inside Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. *Responsibilities* - Handle incoming customer inquiries via phone, email, and live chat - Assist customers with product information, pricing, and order processing - Resolve customer complaints and issues in a professional manner - Maintain accurate customer records and documentation - Upsell products and services to increase sales revenue - Collaborate with other team members to ensure customer satisfaction *Experience* - Proven experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in English; bilingual skills are a plus - Familiarity with office software and call center systems Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to Commute: Pembroke, MA 02359 (Preferred) Work Location: In person