Customer Service Advocate II (Remote)

Mosaic Talent Consulting's mission is to help job seekers piece together their ideal career by surfacing diverse, quality opportunities. We are not a staffing firm or agency. Mosaic does not hire for these positions—we aggregate and authenticate them from real employers.Employer Industry: Health Insurance ServicesWhy Consider This Job Opportunity Salary up to $70,488 Comprehensive benefits package including various incentive programs and 401k contributions Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on member experience and satisfactionWhat To Expect (Job Responsibilities) Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing questions in a call center environment Provide first-level problem resolution by gathering and researching information related to claims and customer inquiries Deliver accurate information to customers while maintaining performance goals and objectives Maintain customer advocate records and guide customers to appropriate resources or programs Participate in system testing and ongoing education related to new services and industry topicsWhat Is Required (Qualifications) High School Diploma or GED Minimum of 3 years customer service experience Must demonstrate strong oral and written communication skills Proven ability to meet established deadlines and handle multiple customer service demands Proficient in PC navigation and data entry skillsHow To Stand Out (Preferred Qualifications) 3 years of experience in a call center customer service role or familiarity with medical or insurance terminology#HealthInsurance #CustomerService #CareerOpportunity #CompetitivePay #ComprehensiveBenefitsWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#MosaicTalentConsulting