Bilingual Scheduler Specialist Gilbert

Family Conversion Specialist Therapy Tree is hiring US-based Family Conversion Specialists to support a high-impact surge focused on increasing therapy visit utilization. This is not a front desk or administrative role. This role exists to convert opportunity into scheduled visits by calling families, handling resistance, and booking additional sessions quickly. If you are confident on the phone, comfortable with scripts, and motivated by clear outcomes, this role is for you.What You'll DoMake high-volume outbound calls to familiesReactivate patients who have fallen off the scheduleIncrease visit frequency for active patients receiving fewer visits than recommendedConvert PRN or inconsistent attendance into standing schedulesBook sessions directly into the scheduleFollow clear scripts and escalation pathwaysDocument outcomes accuratelyThis role is execution-focused and results-driven. What You Will NOT DoGeneral front desk workAnswer inbound clinic phonesDesign systems or processesManage schedules independentlyHandle billing or insuranceYou will be given clear call lists, scripts, and priorities. Ideal BackgroundCall center, patient outreach, or appointment-setting experienceHealthcare, therapy, rehab, or medical office experience preferredComfortable handling objections and resistanceConfident, calm, and professional on the phoneAble to work independently with minimal supervisionAvailable during US business hoursRequired SkillsStrong spoken EnglishHigh phone stamina (multiple hours/day)Script adherenceClear documentationOutcome-focused mindsetPreferred (But Not Required)Pediatric healthcare experienceScheduling or intake experienceSuccess MetricsCalls completed per dayAppointments booked per dayNet billable hours addedConversion rate from call ? scheduled visitEngagement DetailsContract / temporary (surge role)Immediate startHigh-priority, time-sensitive workClear daily expectationsStrong leadership supportThis role has a direct and measurable impact on patient care and business stability.